Terms and Conditions

Good morning,

we are glad that you have found your way to the legal documents section of our Store. This means that you are an aware Customer who cares about their consumer rights and makes informed purchases.

We therefore have good news: in our Store, we care not only about product quality and friendly service, but also about your rights during online shopping. Our documents comply with applicable laws, in particular with the latest version of the Consumer Rights Act.

Please remember that if you have any questions regarding our rules or the products offered in our online store, you can contact us. We do not leave any question unanswered.

+48 12 383 25 88

sklep@ansin.pl

YZEE Sp. z o.o

ul. Piłsudskiego 28/6

31-111 Kraków

Terms and Conditions version 4.0 valid from 15.02.2024.

1. GENERAL PROVISIONS

In the first part of the Terms and Conditions, we introduce ourselves, write how to contact us most easily, and discuss the most important definitions you will find in this document.

1.1. The Online Store is available at the address: ansin.pl and its subdomains.

1.2. The Online Store is operated by: YZEE Sp. z o.o. with its registered office in Kraków at ul. Piłsudskiego 28/6, 31-111 Kraków, KRS: 0000806297, NIP: 6762571856, REGON: 38448280800000, (hereinafter: the Seller).

1.3. Contact with the Online Store is possible:

via e-mail address: sklep@ansin.pl;
by phone: +48 12 383 25 88 (call center open from 8:00 a.m. to 4:00 p.m., Monday to Friday, excluding public holidays);
using the correspondence address: YZEE Sp. z o.o., ul. Piłsudskiego 28/6, 31-111 Kraków.

1.4. Acceptance of the Terms and Conditions is voluntary, but necessary to use selected functions of the Online Store (e.g., setting up a Customer Account or making a purchase).

1.5. The Terms and Conditions are made available free of charge in the Online Store in a way that allows Users to:

read its content,
record its content by printing it themselves or saving it on an external medium, e.g., downloading it in PDF format,
read its currently valid version, as well as previous ones.

1.6. DEFINITIONS. Whenever the capitalized terms listed below are used in the following parts of the Terms and Conditions, they shall be understood in the meaning given below, unless the context clearly indicates otherwise:

PROMOTIONAL CAMPAIGN – special conditions for the sale of Products or the provision of services proposed by the Seller for a specific time, which the Customer may use on the terms specified therein, such as, for example, a reduction in the Price for a Product or Promotional Set, or a reduction/elimination of Shipping costs. The details of the Promotional Campaign are regulated by the Promotional Campaign Terms and Conditions, in accordance with the information made available within the Online Store. In the event of a Promotional Campaign, the provisions of the Promotional Campaign Terms and Conditions take precedence over the provisions of these Terms and Conditions.
CS – Customer Service of the Online Store, which provides information regarding the activities conducted by the Online Store, including offered Products or the execution of Orders.
PRICE – the gross amount of remuneration (including tax) specified in Polish Złoty due to the Seller for transferring the ownership of the Product to the Customer in accordance with the Sales Agreement. The Price does not include delivery costs, unless the conditions of the Promotional Campaign valid at the given time in the Online Store state otherwise.
CUSTOMER – (1) a natural person; or acting through an authorized person (2) a legal person; or (3) an organizational unit without legal personality which the law grants legal capacity; having full legal capacity. In the case where the Customer is a natural person with limited legal capacity, they undertake to obtain the legally effective consent of their legal representative for the conclusion of the Service Agreement/Sales Agreement and to provide such consent upon each request of the Seller.
CONSUMER – a natural person performing a legal transaction with an entrepreneur not directly related to their business or professional activity, within the meaning of Art. 22(1) of the Act of 23 April 1964 Civil Code.
CUSTOMER ACCOUNT – Electronic Service; a set of resources in the Seller's ICT system, marked with an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and Password. The Customer logs in to their Account after registering in the Online Store. The Account allows for saving and storing information about the Customer's address details for shipping Products, access to order history, and other services provided by the Seller.
CART – Electronic Service made available to every Customer using the Online Store, consisting of enabling them to easily place an Order for one or more Products, occasionally enter discount codes allowing for a Price reduction on terms specified by separate Promotional Campaign Terms and Conditions, and display a summary of the Price of individual Products and all Products in total (including potential shipping costs). The Cart also allows for setting and modifying order details, in particular: quantity of Products, delivery address, invoice data, delivery method, payment method. As part of the Cart service, the Seller may send the Customer an e-mail message about products remaining in the Cart or a transaction failed/rejected by the payment intermediary (transactional email). The Cart collects offers to conclude a Sales Agreement submitted by the Customer, i.e., more than one offer to conclude a Sales Agreement can be submitted within one Order.
LOGIN – the Customer's username provided within the Store during the creation of a Customer Account.
NEWSLETTER – Electronic Service that enables all those subscribed to receive periodic information about the Online Store, in particular about Products, current operations, marketing campaigns, and Promotional Campaigns, to the e-mail address provided by the User, with their explicit consent.
PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller, for payment of the Price. The Product constitutes goods within the meaning of Art. 2 item 4a of the Act of 30 May 2014 on consumer rights.
ENTREPRENEUR – CONSUMER - a Customer who is a natural person concluding an agreement directly related to their business activity, when the content of the agreement indicates that it does not have a professional character for them, resulting in particular from the subject of the business activity performed, made available under the provisions on the Central Register and Information on Economic Activity.
TERMS AND CONDITIONS – this document specifying, among other things, the rules for concluding Sales Agreements and the rules for providing and using services made available by the Seller through the Online Store for Users and Customers. The Terms and Conditions define the rights and obligations of the User, including the Customer, as well as the Seller. In terms of services provided by electronic means, these Terms and Conditions are the regulations referred to in Art. 8 of the Act of 18 July 2002 on the provision of services by electronic means.
ONLINE STORE - a sales website in Polish, operated by the Seller, available in the internet domain ansin.pl.
PRODUCT PAGE - a page in the Online Store where detailed information about the Product is presented.
CONTENT/CONTENTS – text, graphic, or multimedia elements (e.g., information about Products, product photos, promotional videos, descriptions, comments) including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are posted and distributed within the Online Store by the Seller, the Seller's contractors, the Customer, or another person using the Online Store, respectively.
SALES AGREEMENT – a sales agreement within the meaning of the Civil Code provisions, concerning the sale by the Seller to the Customer of a Product for payment of the Price increased by any additional fees, including shipping costs, the terms of which are specified in particular by these Terms and Conditions. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after acceptance of the Order by the Seller on the terms specified in these Terms and Conditions. The Sales Agreement specifies in particular the Product, its main features, Price, shipping costs, and other essential terms. Each Product is the subject of a separate Sales Agreement. Within the functionalities of the Online Store, for objective (substantively justified) reasons, the Seller may restrict the conclusion of only one Agreement for several Products due to the direct connection between the Products – e.g., a Promotional Set, according to the content of the Promotional Campaign Terms and Conditions.
ELECTRONIC SERVICE – the provision of services by electronic means within the meaning of the Act of 18 July 2002 on the provision of services by electronic means, by the Seller to the Customer through the Online Store, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules of using these services can be found in the regulations concerning the provision of services by these entities.
USER – a natural person browsing the resources of the Online Store, without the need to create a Customer Account and make a purchase.
ORDER – a statement of the Customer's will expressing a direct intention to conclude a distance Sales Agreement, submitted using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Sales Agreement and the Customer's data necessary for the potential conclusion and execution of the Sales Agreement. The order of each Product will be treated as an independent offer of the Customer to conclude a Sales Agreement (technical facilitation). During a Promotional Campaign, within the functionalities of the Online Store, for objective reasons, the Seller may make the conclusion of one sales agreement for several Products within a Promotional Set dependent on the direct connection between the Products. One number may be assigned to the Order, and all offers will be processed in parallel. Acceptance of the Order means the conclusion of the Sales Agreement.
SET/MULTIPACK – a special configuration of selected products offered as part of a promotional campaign, enabling the purchase of these products in a package for a lower price than when purchasing each product individually

2. RULES FOR USING THE ONLINE STORE

In the rules for using our Store, we explain what minimum technical requirements you must meet to use its functionalities without problems.

2.1. Minimum technical requirements of the User's device enabling full and correct use of the Online Store:

device with Internet access;
latest version of a web browser;
active e-mail account for the purpose of setting up a Customer Account or making a purchase.

2.2. The Seller does not guarantee that the use of the Online Store will be free of errors and technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Store at any time, without the need to inform Customers in advance. The Seller will strive to restore the operation of the Online Store immediately. Technical interruptions should not affect the execution of already placed Orders.

2.3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected while using links placed in the Online Store (e.g., courier companies or payment operators).

3. ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part, we present the electronic services available in our Store. An Electronic Service is, for example, the Cart or the Newsletter. We explain how to file complaints about Electronic Services.

3.1. Through the Online Store, the Seller provides the following Electronic Services to Users, including Customers, which do not require payment of a Price:

maintaining a Customer Account, in case of its registration;
enabling Customers to place Orders and conclude Sales Agreements, on the terms specified in these Terms and Conditions;
presenting advertising content tailored to their interests to Customers;
enabling Customers to use Cart services;
enabling the addition of opinions about purchased products;
enabling browsing of Content posted within the Store, including marketing content;
Newsletter

Customer Account

3.2. Additionally, for Customers who have created a Customer Account, the Seller provides the following services through the Online Store:

maintaining the Customer's session after they log in to the Account (using a browser);
storing and making the Order history available to the Customer through the Account;
enabling the change of Customer data within the Customer Account;

3.3. Using the Account is possible after the Customer performs the following steps in total:

filling out the registration form by indicating an e-mail address and setting a password, as well as consenting to the processing of personal data, accepting the provisions of these Terms and Conditions and the Privacy Policy;
confirming the desire to set up a Customer Account by activating the link in the email received at the indicated e-mail address (double check-in process);
successful registration, which will be confirmed by an email from the Online Store's CS.

3.4. The Service Agreement is concluded upon receipt by the Customer of the confirmation of Customer Account registration, sent by the Seller to the e-mail address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer has the ability, at any time and without giving a reason, to delete the Account (resign from the Account) by sending an appropriate request to the Seller (e.g., using the means of communication described in point 1.3 of the Terms and Conditions).

Cart

3.5. Using the Cart starts when the User adds the first Product to the Cart.

3.6. The Cart is a service provided free of charge, for the period during which unpurchased Products are in the User's Cart. Upon placing an order and its successful payment, the provision of the service is completed.

3.7. The Customer has the ability to independently correct the entered data within the "Cart" panel by adding or removing a given item from the Cart. Removing a given item may automatically cause the removal of another item from the Cart due to the direct connection between the Products. The Cart also allows for setting and modifying order details, in particular: delivery address, invoice data, delivery method, payment method, adding discount codes.

Newsletter

3.8. The Newsletter service includes:

receipt by Users subscribed to it (Service Recipients) who have provided their e-mail address to the Seller (Service Provider), by electronic means, including via automatic calling systems, of commercial information regarding the products and services of the Seller and the Seller's partners, including in particular information about their current offer, promotions, discounts, and marketing campaigns (e-mail marketing);

3.9. Using the Newsletter service is possible after the User performs the following steps:

providing at least their e-mail address in the field designated for this purpose in the Online Store or checking the appropriate checkbox in order to receive commercial information via the selected communication channel;
accepting the provisions of these Terms and Conditions (including additionally by clicking on the activation link sent by the Seller to the e-mail address provided by the Service Recipient – if such functionality has been made available) and confirming that they have read the Privacy Policy. The Service Provider may also make available other ways to accept the provisions of the Terms and Conditions.

3.10. The Newsletter service is provided for an indefinite period.

3.11. The Service Recipient may at any time and without giving any reason unsubscribe from the Newsletter service (resign from the service), in particular by sending a request to cease the provision of the Newsletter service to the contact details provided in section 1.3 of the Regulations or by clicking on the deactivation link included in the e-mail sent to the Service Recipient as part of the Newsletter service. Unsubscribing in the manner indicated above from one of the Newsletter service channels does not mean automatic unsubscription from the other Newsletter service channel.

3.12. The Seller may terminate the Agreement at any time with one month's notice for important reasons, understood as (closed catalogue):

a change in legal regulations governing the provision of electronic services by the Seller affecting the mutual rights and obligations specified in the Agreement, or a change in the interpretation of the aforementioned legal regulations as a result of court rulings, decisions, recommendations, or guidelines of offices or bodies competent in the given scope;
a change in the method of providing services caused solely by technical or technological reasons (in particular, an update of the technical requirements indicated in these Regulations);
a change in the scope or provision of services to which the Regulations apply, by the Service Provider introducing new functionalities or services covered by the Regulations, or modifying or withdrawing existing ones.

3.13. The Service Provider sends their statement regarding the scope specified in the paragraph above to the e-mail address or telephone number provided by the Service Recipient during registration for the Newsletter service.

3.14. The Seller may terminate the Agreement with the Service Recipient with seven days' notice or refuse them the further right to use the Newsletter service, as well as restrict their access to part or all of the content referred to above, for important reasons, i.e., in the event of a gross violation of these Regulations by the Service Recipient, meaning situations where the Service Recipient (closed catalogue): uses the Newsletter in a manner inconsistent with the provisions of applicable law and violating the rights of third parties, inconsistently with the provisions of the Regulations, as well as inconsistently with the customs and principles of social coexistence accepted in this regard, in particular by providing unlawful content.

3.15. The SMS Message service includes the receipt by Users who have given their consent and provided the Seller (Service Provider) with their mobile phone number, of commercial and marketing information via SMS. These messages may concern the products and services of the Seller and the Seller's partners, including information about the current offer, promotions, discounts, and marketing campaigns.

3.16. Use of the SMS Message service is possible after the User completes the following steps: provides their mobile phone number in the designated field in the Online Store or checks the appropriate box in the Subscription Form in order to receive commercial information via the SMS channel; accepts the provisions of these Regulations and confirms having read the Privacy Policy. The Seller may provide other methods of expressing consent to receive SMS messages if they become available.

3.17. The SMS Message service is provided for an indefinite period.

3.18. The Service Recipient may at any time and without giving any reason resign from the SMS Message service, in particular by sending a request to cease the provision of the service to the contact details provided in section 1.3 of the Regulations or via the website: https://ansin.pl/pages/rezygnacja-sms requesting resignation. Unsubscribing from the SMS Message service does not mean automatic resignation from the Newsletter service.

Complaints Regarding Electronic Services

3.19. Complaints related to the provision of Electronic Services may be submitted in any form. It is recommended to use the means of communication indicated in section 1.3 of the Regulations.

3.20. A sample complaint form is available below the content of the Regulations.

3.21. The Seller shall respond to a complaint immediately, no later than within 14 days of the date of its submission.

4. CONDITIONS FOR PLACING ORDERS AND CONCLUDING SALES AGREEMENTS

This is a very important part of the Regulations, where we explain how you can purchase our Products, i.e., place an Order, and subsequently conclude a Sales Agreement.

4.1. The information presented in the Online Store constitutes only an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the provisions of the Civil Code.

4.2. The main features of the performance, taking into account the subject matter of the performance and the method of communication with the User, are specified on the Product Page or in another manner appropriate for the given Product within the Online Store. If a Product does not have specific features, properties, or functions (e.g., it is an outlet product), the Seller will clearly inform the User about this before the User places an Order.

4.3. As part of the development of the Products or services available in the Online Store and due to their specific nature, the Seller may introduce restrictions on the methods of placing Orders for specific Products. In the case of placing several Orders simultaneously, for at least one of which the restriction referred to above applies, this may affect the availability of methods for placing Orders for the others as well.

4.4. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order.

Placing Orders

4.5. The Seller enables the User to place an Order via the Online Store in the following manner, sequentially:

The Customer adds the selected Product (or Products) to the Cart, and then proceeds to the order form (purchase path);
The User who is logged into their Customer Account confirms in the order form the currency of the data necessary to place the Order;
The User who does not have a Customer Account must independently fill in the order form to the extent necessary to place the Order. It is necessary to provide the following data in the form regarding the Customer: first and last name, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number, and data regarding the Sales Agreement: place and method of delivery of the Product(s), method of payment. In the case of Customers who are not Consumers, it is also necessary to provide the company name and NIP (tax identification) number. In the case of Entrepreneur-Customers, the Seller may request the provision of the entrepreneur's PKD (Polish Classification of Activity) numbers;
In any case, providing outdated or false data when filling in the order form may make it impossible to execute the Order and conclude the Sales Agreement;
When filling in the Order form, one must choose the method of payment for the Price and specify the method of delivery of the Product, if it is subject to shipment;
The Customer sends the Order to the Seller (makes an offer). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and reading the Privacy Policy is required;
Depending on the selected payment method for the Order, the Customer may be redirected to the websites of an external payment service provider in order to make the payment or provide data for a purchase on installments or as part of a deferred payment.

4.6. In response to the Order, the Seller immediately sends an automatic message to the Customer at the e-mail address provided for this purpose by the Customer, confirming receipt of the Order.

4.7. Upon verification of the Order, without undue delay, the Seller sends a message to the Customer at the provided e-mail address containing:

confirmation of acceptance of one or more individual offers for Products submitted as part of the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order regarding the Products indicated in the message); or
information about the inability to accept all offers for Products submitted as part of the Order, e.g., due to lack of payment.

4.8. The Sales Agreement is concluded at the moment of confirmation of the offer(s) from the Order, i.e., sending the e-mail message to the Customer, referred to above, regarding the Products indicated therein.

4.9. Placing an Order signifies consent to receive a bill/invoice, corrective invoice, and duplicates of these documents in electronic form at the indicated e-mail address. Along with the Order confirmation, the Seller sends the bill/invoice. At the same time, the Customer declares that they will receive the aforementioned electronic invoices at the e-mail address provided by them.

4.10. In the event of an inability to accept all or some of the offers submitted as part of the Order, the Customer Service Office will contact the Customer in order to:

inform the Customer of the inability to accept all offers submitted as part of the Order; or
confirm by the Customer their will to execute the Order in the part in which the Seller has agreed to accept the offers to conclude the Sales Agreement. In such a case, the Customer may cancel the submitted Order in its entirety (regarding all offers), which does not affect their right to withdraw from the agreement. Cancellation of the Order by the Customer releases the Seller from the obligation to continue its execution. In the event of Order cancellation, the point below applies accordingly.

4.11. In the event of an inability to accept the offer(s) submitted as part of the Order, the Sales Agreement regarding the Products indicated by the Customer Service Office is not concluded, and the Seller shall immediately, no later than within 14 days, return to the Customer the payments made by them, to the extent that the Sales Agreement was not concluded.

4.12. Independently, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the e-mail address provided by the Customer, via SMS, or by contacting them by phone.

4.13. The Seller strives to ensure the availability of all Products and the execution of the Sales Agreement. In the event of an inability to fulfill the performance in extraordinary or unforeseen situations, and in other situations specified by legal provisions, the appropriate provisions of the Civil Code may apply, including Articles 493-495 of the Civil Code, in particular regarding the obligation to immediately return the performance to the Consumer.

4.14. The total value of the Order includes the Price, shipping costs, and possibly other costs of optional paid services selected by the Customer. The Seller may specify, in a period chosen by them, a threshold for the minimum value of an Order for which Product shipment is free. The Customer is informed about the total price of the Product including taxes, as well as about delivery costs and other costs, and if the amount of these fees cannot be determined – about the obligation to pay them, before placing the Order and concluding the Sales Agreement.

4.15. Promotional Campaigns valid in the Online Store do not combine, unless the terms of the Promotion expressly state otherwise.

4.16. Discounts and reductions

The Seller may offer Customers various forms of discounts and reductions, including:
- discounts for signing up for the Newsletter (up to 5%);
- discounts for an abandoned cart as part of automatic marketing campaigns (up to 7%);
- discount codes shared by cooperating influencers (usually 10%);
- temporary special campaigns (e.g., Black Week) with a discount of up to 20%.
;
detailed terms of using individual discounts and reductions are specified in the relevant Regulations of Promotional Campaigns or marketing communications;
discounts and reductions do not combine with each other, unless the provisions of a specific promotion expressly state otherwise. In the event that several discounts can be applied, the discount of the highest value will be automatically applied;

4.17. Terms of purchasing a set/multipack:

the Customer, when purchasing a set/multipack, agrees to purchase all products included in it at the offered promotional price;
the promotional price of the set/multipack is valid only when purchasing the full set of products;
sets/multipacks do not combine with other promotions, special offers, or discount codes available in the store.

5. METHODS AND DEADLINES OF PAYMENT FOR THE PRODUCT

We are flexible - our Store enables various payment methods. Check how you can pay for your Order.

5.1. The Seller provides the Customer with various methods of payment for the Order through trusted payment intermediaries:

electronic payments (e.g., AutoPay, Przelewy24, BLIK, PayPal);
payment by payment card: Visa and MasterCard;
deferred payments (PayPo);
deferred payments (KLARNA);
cash on delivery.

5.2. The entity providing online payment services regarding card payments is Autopay S.A / PayPro S.A.

5.3. The current possible payment methods are specified in the Online Store and presented before the Customer places an Order and before the Sales Agreement is concluded. The available payment methods may depend on the delivery method selected by the Customer or the characteristics of the Product. The available payment methods may change in the case of placing several Orders simultaneously, in particular due to the Products covered by them.

5.4. In the event that the Seller does not receive the Customer's payment, the Customer Service Office may contact the Customer to remind them of the payment and the abandoned cart, including by sending an e-mail message (transactional email). Failure to make payment within 2 days of placing the Order, and subsequently within an additional 2-day period, will result in the offer submitted by the Customer as part of the Order not being accepted. The Customer may also cancel the Order until they receive a message about its shipment without incurring consequences, by contacting the Seller via the Customer Service Office, which does not affect their right to withdraw from the agreement.

6. COST, METHODS, AND DEADLINE OF PRODUCT DELIVERY

Product delivery is a very important part of Order execution. We strive to deliver the product to you as quickly as possible.

6.1. Product delivery takes place via an external company – a postal operator (e.g., a courier company, or a company carrying out collection at a point), selected by the Customer during the placement of the Order.

Products are shipped from the Seller's warehouse located at the address: OMNIPACK Sp.z o.o., ul. Aleja Katowicka 66, bud. DC04 rampa 40, 05-830 Nadarzyn.

6.2. Delivery of the Product to the Customer is paid, unless the Customer has placed an Order with free delivery, after meeting the criteria for free delivery, or during a Promotional Campaign for free delivery. The currently available costs of Product delivery are indicated to the Customer before placing the Order and concluding the Sales Agreement.

6.3. The available delivery methods may depend on the payment method selected by the Customer or the characteristics of the Product. The available delivery methods may change in the case of placing several Orders simultaneously, in particular due to the Products covered by them.

6.4. We usually carry out delivery within 24 hours from the date of Order confirmation. The total delivery time of the ordered Product consists of:

the time of preparing the order for shipment by the Seller (up to 3 business days from the date of Order confirmation by the Seller). In the case of ordering several Products, the Order will be handed over for delivery after preparation of the Product with the longest preparation time;
and the time of delivery of the Product by the selected courier company or other postal operator. The shipment execution time by the courier company or postal operator is indicated at the stage of placing the Order and depends on the type of Product ordered and the deadlines of the given courier company or other postal operator.

6.5. In extraordinary situations, the delivery deadline may be extended, about which the Seller will inform Customers (e.g., sales periods, holiday season, unforeseen circumstances such as the outbreak of a pandemic).

6.6. In the event of an extension of the period for preparing the Order or the Product delivery time, the Seller reserves the right to contact the Customer in order to inform them about the cause of the delays and the new planned delivery date.

6.7. The order shipment time may be extended in the case of Products that require personalization at the Customer's request. The Customer will be informed about the shipment deadline on the Product Card or when placing the Order.

6.8. When collecting the shipment with the Product from the courier or postal operator, the Customer should, if possible, verify in the presence of the carrier that the Product has been delivered in its entirety, without defects. In the event of damage to the Product by the carrier, a damage report should be drawn up and the Seller should be informed about it.

6.9. Detailed information regarding delivery times and costs for all available shipping options, including international delivery, is available at: DELIVERY METHODS. Packages leave our warehouse within 24 hours on business days at the latest. Delivery time varies depending on the country. The standard international shipping time is a few business days.

6.10. Courier companies, postal operators, and companies handling Collection Points have their own regulations regarding the implementation of delivery services (including those related to potential delivery complaints, the time and method of reporting potential shipment damage, and other relevant issues) – detailed information in this regard can be found on the websites of the companies providing the delivery. Please familiarize yourself with these terms before choosing a delivery method.

7. Reviews posted in the online store

Our Store, like many other e-commerce entities, collects reviews about Products. We strive to make this process as transparent as possible. We care about reliable reviews. Therefore, in this part of the Regulations, we explain the rules that apply in our Store regarding the process of posting reviews and comments.

7.1. All customer reviews regarding Products purchased in the Online Store are verified. The Online Store obtains reviews only from people who have actually made a purchase.

7.2. After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.

7.3. The Customer can add a review about the Products:

using a dedicated link to post a Review (sent by the Seller or an external company acting on behalf of the Seller).

7.4. By filling out the review form, the Customer agrees to the publication of the subjective content contained therein about the acquired Product and the sharing of personal data to the extent necessary to post the review. Depending on the adopted review mechanism, the Customer may be asked to post a comment, a number of stars (e.g., 1 to 5), or indicate a scale of satisfaction or dissatisfaction with the Product.

7.5. Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future contracts concluded with the Seller.

7.6. The Online Store posts all reviews, both positive and negative, provided their content does not violate the provisions of the Regulations or the provisions of applicable law.

7.7. Reviews posted in the Online Store are verified to ensure they are written by Customers who have actually purchased the Product. The aforementioned verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of the persons posting the review:

In the case of Customers who receive an email message with a request to post a review, we guarantee that such an email is received only by those who have purchased and received the Product.

8. PRODUCT COMPLAINT

We pay great attention to the diligence of our products' workmanship. However, if you have any reservations about the purchased goods – check how to easily file a complaint with us.

8.1. A Customer who is a Consumer or an Entrepreneur-Consumer is entitled to file a complaint about a purchased Product.

8.2. The Seller is liable for the compliance of the service with the contract, in particular, they are obliged to deliver a Product without defects and in accordance with the concluded Sales Agreement to the Customer. The Seller shall not be liable for the Product's lack of conformity with the Agreement to the extent specified in Article 43b(2) or (3) of the Act on Consumer Rights if the Consumer was explicitly informed that a specific feature of the Product deviates from the requirements of compliance with the Agreement and accepted its features explicitly and separately no later than at the time of concluding the Sales Agreement.

8.3. The Seller is liable for any lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and disclosed within 2 years from that time, unless the product's shelf life is longer.

8.4. A complaint may be filed by the Customer in any form. We encourage you to file a complaint using the communication forms available in point 1.3 of the Regulations.

8.5. In the event of the Product's lack of conformity with the Agreement, the Customer, who is a Consumer or an Entrepreneur-Consumer, is entitled to the rights specified in Chapter 5A of the Act on Consumer Rights (hereinafter: lack of conformity of goods with the contract).

8.6. In the case of lack of conformity of goods with the contract, the Consumer may demand:

its repair
or replacement.

The Seller may carry out a replacement when the Consumer requests repair, or the Seller may carry out a repair when the Consumer requests replacement, if bringing the goods into conformity with the contract in the manner chosen by the Consumer:

is impossible
or would require excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, they may refuse to bring the goods into conformity with the contract.

The Seller will repair or replace the goods at their own expense within a reasonable time from the moment the Seller was informed by the Consumer about the lack of conformity of the goods with the contract. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at their own expense.

8.7. The Consumer is also entitled to submit a statement on price reduction or withdrawal from the Sales Agreement when:

the Seller refuses to bring the goods into conformity with the contract;
the Seller fails to bring the goods into conformity with the contract;
the lack of conformity of the goods with the contract persists, even though the Seller has attempted to bring the goods into conformity with the contract;
the lack of conformity of the goods with the contract is significant enough to justify a price reduction or withdrawal from the contract without first requesting repair or replacement of the goods;
it is clear from the Seller's statement or the circumstances that they will not bring the goods into conformity with the contract within a reasonable time or without excessive inconvenience to the Consumer.

8.8. In the event that the Consumer submits a statement on price reduction, the amounts due as a result of exercising this right shall be returned to the Customer no later than 14 days from the date of the Seller's receipt of the Customer's statement on price reduction. The refund will be made using the same method of payment as the Customer used when paying for the goods, unless the Customer explicitly agrees to another method of refund.

8.9. In the event that the Consumer exercises the right to withdraw from the contract in the situations referred to in Art. 43e(1) of the Act on Consumer Rights, the Customer shall return the goods to the seller immediately. All costs related to the return of goods in the circumstances indicated in the previous sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days of receiving the goods or proof of their return shipment.

8.10. The Seller is liable for any lack of conformity of the goods with the contract existing at the time of delivery and disclosed within 2 years from that time. The Customer's claims due to lack of conformity of goods with the contract become time-barred after 6 years from the date of disclosure of the lack of conformity of goods with the contract. The end of the limitation period falls on the last day of the calendar year.

8.11. It is recommended that the Customer provide the following in the complaint description:

information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) a demand for the method of bringing the Product into conformity with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person filing the complaint (first and last name, correspondence address, phone number, email address) – this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the previous sentence are only a recommendation and do not affect the effectiveness of complaints submitted without the recommended complaint description.

8.12. The Seller will respond to the Customer's complaint immediately, no later than 14 days from the date of its receipt. Otherwise, it is deemed that the complaint has been accepted by the Seller.

8.13. The subject of the sale is new products in a condition suitable for their intended use. YZEE Sp. z o.o. is responsible for the compliance of the goods with the contract.

9. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES AND RULES OF ACCESS TO THESE PROCEDURES

We operate on the assumption that in the event of a disagreement with a Customer, it is worth talking and striving for a mutual agreement in an amicable way. See how we can resolve a dispute.

9.1. Using out-of-court complaint and redress procedures is voluntary. The following provisions are for information purposes only and do not constitute an obligation for the Seller to use out-of-court dispute resolution methods. The Seller's statement on consent or refusal to participate in the procedure for out-of-court consumer dispute resolution is submitted by the Seller on paper or another durable medium in the event that the dispute has not been resolved following a complaint filed by the Consumer.

9.2. The rules for conducting proceedings in cases of out-of-court consumer dispute resolution and the obligations of entrepreneurs in this regard are defined separately by legal provisions (including in particular the Act of September 23, 2016, on out-of-court consumer dispute resolution) or in regulations used by appropriate entities competent in the field of consumer dispute resolution. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court complaint and redress procedures and the rules of access to these procedures may be available at the offices and on the websites of county (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, and in particular also at the following website of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings in cases of out-of-court consumer dispute resolution.

9.3. A Customer who is a Consumer has the following exemplary possibilities to use out-of-court complaint and redress procedures:

The Customer is entitled to apply to a permanent amicable consumer court, referred to in Art. 37 of the Act of December 15, 2000, on Trade Inspection, with a request to resolve a dispute arising from the concluded Sales Agreement.
The Customer can obtain free help in resolving a dispute between the Customer and the Seller by also using the free help of a county (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Consumer Federation, Association of Polish Consumers).
At http://ec.europa.eu/consumers/odr, the European Commission provides a platform for online consumer dispute resolution. The Seller does not currently participate in this voluntary alternative dispute resolution procedure.

10. RIGHT OF WITHDRAWAL (RETURNS)

We know that sometimes consumers want to exercise their statutory right of return. We fully understand this. Check how quickly and without problems you can withdraw from a distance contract with us.

10.1. A Customer who is a Consumer who has concluded a distance or off-premises contract may withdraw from it without giving any reason and without incurring any costs, except for those provided for by law, within 14 days from the date of taking possession of the purchased Product. The provisions of this point of the Regulations also apply to an Entrepreneur-Consumer who declares that they are exercising the right to withdraw from the contract based on the Act of May 30, 2014, on Consumer Rights, because they concluded a contract directly related to their business activity, and the contract itself does not have a professional nature for them.

10.2. To meet the deadline, it is sufficient for the Consumer or Entrepreneur-Consumer to submit a statement to the Seller before its expiry. The Consumer or Entrepreneur-Consumer may submit any clear statement in which they inform about their withdrawal from the Sales Agreement.

10.3. The statement of withdrawal from the Sales Agreement may be submitted using the withdrawal form, a sample of which is found below the text of the Regulations. The statement of withdrawal from the Agreement may be submitted in any form to the data indicated in point 1.3 of the Regulations or via the dedicated email address: sklep@ansin.pl, although using the form will help us process your case faster.

10.4. The Consumer and Entrepreneur-Consumer shall independently bear the cost of returning the Product (the cost of return shipment from the Consumer to the Seller).

10.5. The deadline for withdrawal from the Sales Agreement begins from the date of taking possession of the products by the Consumer, Entrepreneur-Consumer, or a third party indicated by them other than the carrier (proxy), and in the case of a Sales Agreement that includes many products that are delivered separately, in batches, or in parts – from taking possession of the last product, batch, or part.

10.6. The Consumer and Entrepreneur-Consumer are obliged to return the product to the Seller immediately, no later than within 14 days from the date on which they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send back the product before its expiry. In the case where the product was delivered in a garment bag, it must be sent back together with it to the warehouse. The garment bag is an integral part of the product. The Consumer can return the product to the address: ANSIN ZWROT, OMNIPACK Sp. z o.o., ul. Aleja Katowicka 66, bud. DC04 rampa 40, 05-830 Nadarzyn.

10.7. The Consumer and Entrepreneur-Consumer should secure the returned product in such a way that it is not destroyed during transport.

10.8. In the event of effective withdrawal from a distance contract, the contract is considered as not concluded.

10.9. The Seller is obliged to return all payments made by the Consumer or Entrepreneur-Consumer, including the costs of delivering the product (with the exception of additional costs resulting from the delivery method chosen by the Customer other than the cheapest ordinary delivery method available in the Online Store), immediately, but no later than within 14 days from the date of receipt of the Consumer's or Entrepreneur-Consumer's statement of withdrawal from the contract. The Seller may withhold the refund of funds until the returned goods are received or confirmation of shipment is sent, whichever occurs first.

10.10. In the event that the Consumer or Entrepreneur-Consumer exercises the statutory right of withdrawal, the Seller shall refund the payment using the same method of payment as used by the Consumer, unless they have explicitly agreed to a different refund method, which does not involve any costs for them.

10.11. In the event that the Consumer or Entrepreneur-Consumer exercises the statutory right of withdrawal, the Consumer or Entrepreneur-Consumer is liable for any reduction in the value of the product resulting from using it in a manner beyond what is necessary to establish the nature, characteristics, and functioning of the product, or in connection with improper care of the product or improper packaging of the product when sending it back to the Seller. The liability of the Consumer or Entrepreneur-Consumer may include, in particular, the inability to introduce the product for sale as a full-value product, costs of re-attaching tags and security elements to the product, as well as costs of restoring the Product to a state allowing its re-introduction for sale within the Online Store, including costs of examining the product by a specialist and costs of removing defects found as a result of such an examination (to the extent that these defects result from the Consumer's use of the product in a manner beyond what is necessary to establish its nature, characteristics, and functioning).

10.12. The Consumer has the right to return the product in packaging other than the original one if the replacement packaging provides adequate protection for the product during transport. A cardboard box or a poly-mailer is treated as packaging. All other accessories attached to the product are treated as one purchased product and must be returned together with the product.

10.13. The statutory right of withdrawal is not available to the Consumer and Entrepreneur-Consumer in the following circumstances:

in the event of exceeding the 14-day period to inform the Seller of the intention to withdraw from the sales agreement;
in situations referred to in Art. 38 of the Act on Consumer Rights.

10.14. Terms and conditions for the return or exchange of a set/multipack:

in the event of returning one or more products from a Set/Multipack, the discount ceases to apply;
the remaining products from the set will be treated as purchased at the standard price, without a discount;
the difference in price between the promotional price and the standard price will be deducted from the amount refunded to the Customer.

11. INTELLECTUAL PROPERTY RIGHTS

In this section, we indicate which intellectual property rights we protect on our website and which rules you must follow.

11.1. All rights to the Online Store, and in particular property copyrights, intellectual property rights to its name, internet domain, as well as forms, legal documents, logos, trademarks, text, graphics, photos, and other content posted by the Seller belong to the Seller, and their use may only take place in accordance with the Terms and Conditions.

11.2. It is prohibited to copy, duplicate, modify, reproduce, or distribute any part of the Online Store, the Service, or its elements without the prior written consent of the Seller, except in cases expressly permitted by the provisions of applicable law and these Terms and Conditions. The Seller may take steps, including legal proceedings, to protect their own interests and those of the Online Store's Customers.

11.3. The rights to use, copy, and distribute data available on the website are subject to the provisions of the Act on Copyright and Related Rights.

11.4. The use of Online Store data for commercial purposes may take place after prior notification to the Seller and obtaining their written consent.

12. PERSONAL DATA PROTECTION

Check how we take care of your personal data.

12.1. The rules for the protection of personal data are defined in the "Privacy Policy" document.

12.2. The rules for the use of cookies on the Website are defined in the "Cookies Policy" document.

13. PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS

If you shop in our store and are not a consumer – this part of the regulations is directed at you.

13.1. This section of the Terms and Conditions and the provisions contained therein apply exclusively to Customers who are not Consumers and Entrepreneurs – Consumers.

13.2. Upon the Seller handing over the Product to the carrier, the benefits and burdens associated with the Product and the risk of accidental loss or damage to the Product pass to the Customer who is not a Consumer. In such a case, the Seller is not responsible for the loss, deficiency, or damage to the Product occurring from the time of its acceptance for transport until its delivery to the Customer, nor for any delay in the transport of the shipment.

13.3. In accordance with Art. 558 § 1 of the Civil Code, the Seller's liability under the warranty for the Product towards a Customer who is not a Consumer is excluded.

13.4. Neither the Seller nor their employees, authorized representatives, and proxies are liable to the Customer, their subcontractors, employees, authorized representatives, and/or proxies for any damages, including loss of profit, unless the damage was caused by them intentionally.

13.5. In any case of establishing the liability of the Seller, their employees, authorized representatives, and/or proxies, this liability towards a Customer who is not a Consumer, regardless of its legal basis, is limited - both within the framework of a single claim, as well as for all claims in total - to the amount of the paid Price and delivery costs for the last Sales Agreement and includes only actually incurred damages.

13.6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court competent for the Seller's registered office.

13.7. In relation to Customers who are not Consumers, the Seller may amend the Terms and Conditions at any time based on generally applicable provisions of law.

14. FINAL PROVISIONS

14.1. The Terms and Conditions, version 4.0, entered into force on 15 February 2024.

14.2. The Terms and Conditions are available in Polish.

14.3. In matters not regulated by these Terms and Conditions, the provisions of generally applicable law shall apply.

14.4. Unless mandatory provisions of law state otherwise, the governing law for resolving any disputes arising under these Terms and Conditions is Polish law.

14.5. In the event that the mandatory provisions of the law of the Customer's country of habitual residence provide more favorable conditions for the Customer than the provisions of Polish law and the provisions of these Terms and Conditions, the provisions of the law of the Customer's country of habitual residence shall apply.

14.6. The content of these Terms and Conditions may change. The Online Store will inform about all changes by posting information on the Online Store website; in the case of Users subscribed to the Newsletter or holding an active Customer Account – in the form of an email message.

Previous versions of the Terms and Conditions:

Terms and Conditions 1.0 effective until 17.02.2023

Terms and Conditions 2.0 effective until 15.07.2023

Terms and Conditions 3.0 effective until 14.02.2024

Link to forms:

Complaint form

Withdrawal from contract form

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