Good morning,

we are pleased that you have found yourself in the legal documents section of our Store. This means you are a conscious Customer who cares about their consumer rights and makes informed purchases. 

We have good news in this regard: in our Store, we care not only about product quality and friendly service but also about your rights when shopping online. Our documents comply with applicable regulations, especially the latest version of the Consumer Rights Act.

Please remember that if you have any questions about our policies or products offered in our online store, you can contact us. We leave no question unanswered.

 

+48 577 907 444

sklep@ansin.pl

zwroty@ansin.pl

YZEE Sp. z o.o.

ul. Piłsudskiego 28/6

31-111 Kraków

 

The Terms and Conditions version 2.0 is effective from 18/02/2023.

 

1. GENERAL PROVISIONS

 

In the first part of the Regulations, we introduce ourselves, explain how to contact us most easily, and discuss the most important definitions you will find in this document.



1.1 The Online Store is available at: ansin.pl and its extensions.

1.2. The Online Store is run by: YZEE Sp. z o.o. with its registered office in Krakow at ul. Piłsudskiego 28/6, 31-111 Krakow, KRS: 0000806297, NIP: 6762571856, REGON: 38448280800000, (hereinafter: Seller).

1.3. Contact with the Online Store is possible:

  1. at the email address: sklep@ansin.pl;
  2. by phone: +48 577 907 444 (call center open from 8:00 AM to 4:00 PM, Monday to Friday, excluding public holidays);
  3. using the correspondence address: YZEE Sp. z o.o., ul. Piłsudskiego 28/6, 31-111 Krakow.

1.4. Acceptance of the Regulations is voluntary but necessary to use selected functions of the Online Store (e.g., creating a Customer Account or making a purchase).

1.5. The Regulations are made available free of charge in the Online Store in a way that allows Users to:

  1. familiarize themselves with its content,
  2. save its content by printing it themselves or saving it to an external medium, e.g., downloading it as a PDF,
  3. familiarize themselves with its currently binding version, as well as previous ones.

1.6. DEFINITIONS. Whenever the following capitalized terms are used in the remainder of these Regulations, they should be understood in the meaning provided below, unless the context of their use clearly indicates otherwise:

  1. PROMOTIONAL CAMPAIGN– special conditions for the sale of Products or provision of services, proposed by the Seller for a specified period, which the Customer may use under the terms specified therein, such as lowering the Price for a Product or Promotional Set, or lowering/waiving Shipping costs. The details of the Promotional Campaign are regulated by the Promotional Campaign Regulations, in accordance with the information made available within the Online Store. In the event of a Promotional Campaign being in effect, the provisions of the Promotional Campaign Regulations take precedence over the provisions of these Regulations.
  2. CUSTOMER SERVICE OFFICE – the Online Store's Customer Service Office, which provides information regarding the Online Store's operations, including offered Products and Order fulfillment.
  3. PRICE – the gross amount (including tax) specified in Polish zlotys due to the Seller as remuneration for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The Price does not include delivery costs, unless the terms of the Promotional Campaign currently in effect in the Online Store state otherwise.
  4. CUSTOMER – (1) a natural person; or acting through an authorized person (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; possessing full legal capacity. If the Customer is a natural person with limited legal capacity, they undertake to obtain legally effective consent from their legal representative for entering into a Service Provision Agreement/Sales Agreement and to present such consent at the Seller's every request.
  5. CONSUMER – a natural person performing a legal act with an entrepreneur that is not directly related to their business or professional activity, as defined in Article 22(1) of the Act of April 23, 1964, Civil Code.
  6. CUSTOMER ACCOUNT – Electronic Service; a collection of resources in the Seller's ICT system, identified by an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using the Login and Password. The Customer logs into their Account after registering in the Online Store. The Account allows for saving and storing information about the Customer's address data for Product shipments, access to Order history, and other services provided by the Seller.
  7. SHOPPING CART – Electronic Service made available to every Customer using the Online Store, consisting of enabling them to easily place an Order for one or more Products, occasionally enter discount codes allowing for a reduction in Price under separate Promotional Campaign Regulations, display a summary of the Price of individual Products and all Products combined (including any shipping costs). The Shopping Cart also allows for establishing and modifying order data, in particular: the number of Products, delivery address, invoicing data, delivery method, payment method. As part of the Shopping Cart service, the Seller may send the Customer an email message about products remaining in the Shopping Cart or a transaction payment that was unsuccessful/rejected by the payment intermediary (transactional email). The Shopping Cart collects offers made by the Customer for entering into a Sales Agreement, i.e., more than one offer to enter into a Sales Agreement can be made within one Order.
  8. LOGIN – the Customer's username provided within the Store when creating a Customer Account.
  9. NEWSLETTER – an Electronic Service that allows all subscribers to receive periodic information about the Online Store, in particular about Products, current operations, marketing campaigns, and Promotional Campaigns, to the email address provided by the User, with their express consent.
  10. PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller, for a Price. The Product constitutes goods within the meaning of Article 2 point 4a of the Act of May 30, 2014, on consumer rights.
  11. ENTREPRENEUR – CONSUMER - a Customer who is a natural person entering into an agreement directly related to their business activity, when the content of this agreement indicates that it does not have a professional character for them, resulting in particular from the subject of the business activity performed, made available based on the provisions on the Central Register and Information on Business Activity.
  12. REGULATIONS – this document, which specifies, among other things, the rules for concluding Sales Agreements and the rules for providing and using services made available by the Seller through the Online Store to Users and Customers. The Regulations define the rights and obligations of the User, including the Customer and the Seller. In the scope of services provided electronically, these Regulations constitute the regulations referred to in Article 8 of the Act of July 18, 2002, on the provision of electronic services.
  13. ONLINE STORE - an online sales service conducted by the Seller in Polish, available on the internet domain ansin.pl.
  14. PRODUCT PAGE - a page in the Online Store on which detailed information about the Product is presented.
  15. CONTENT/CONTENTS – textual, graphic or multimedia elements (e.g., information about Products, Product photos, promotional videos, descriptions, comments), including works within the meaning of the Act on Copyright and Related Rights and images of natural persons, which are posted and distributed within the Online Store by the Seller, the Seller's contractors, the Customer or another person using the Online Store, respectively.
  16. SALES AGREEMENT – a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale of a Product by the Seller to the Customer for a Price increased by any additional fees, including shipping costs, the terms of which are determined in particular by these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Order is accepted by the Seller on the terms specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, Price, shipping costs, and other essential terms. Each Product is the subject of a separate Sales Agreement. For objective (substantively justified) reasons, the Seller, within the functionality of the Online Store, may reserve the conclusion of only one Agreement for several Products due to the direct relationship between the Products – e.g., a Promotional Set, according to the content of the Promotional Campaign Regulations.
  17. ELECTRONIC SERVICE – the provision of services by electronic means within the meaning of the Act of July 18, 2002, on the provision of electronic services, by the Seller to the Customer via the Online Store, in accordance with the Service Provision Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules for using these services are contained in the regulations concerning the provision of services by these entities.
  18. USER – a natural person browsing the resources of the Online Store, without the need to create a Customer Account or make a purchase.
  19. ORDER – a declaration of will by the Customer expressing a direct will to conclude a Sales Agreement remotely, made using means of distance communication, specifying the Product for which the Customer makes an offer to conclude a Sales Agreement and the Customer's data necessary for the eventual conclusion and execution of the Sales Agreement. Each Product Order will be treated as an independent offer by the Customer to conclude a Sales Agreement (technical facilitation). During a Promotional Campaign, the Seller, within the functionality of the Online Store, for objective reasons, may condition the conclusion of one Sales Agreement for several Products within a Promotional Set, due to the direct relationship between the Products. The Order may be assigned a single number, and all offers will be processed in parallel. Acceptance of the Order means the conclusion of the Sales Agreement.

 

2. RULES FOR USING THE ONLINE STORE

 

 

In the rules for using our Store, we explain the minimum technical requirements you must meet to use its functionalities without problems.

 

2.1.Minimum technical requirements for the User's device to enable full and correct use of the Online Store:

  1. a device with Internet access;
  2. the latest version of a web browser;
  3. an active email account (email address) to create a Customer Account or make a purchase.

2.2. The Seller does not guarantee that the use of the Online Store will be free from errors and technical interruptions. The Seller reserves the right to suspend or limit access to the Online Store at any time, without prior notice to Customers. The Seller will strive to restore the operation of the Online Store immediately. Technical interruptions should not affect the fulfillment of already placed Orders.

2.3. The Seller is not responsible for the content and content of other websites and portals to which the Customer may be redirected by using links placed in the Online Store (e.g., courier companies or payment operators).

 

3. ELECTRONIC SERVICES IN THE ONLINE STORE

 

In the third part, we present the electronic services available in our Store. Electronic services include, for example, the Shopping Cart or Newsletter. We explain how to file complaints about Electronic Services.

 

3.1. The Seller provides the following Electronic Services to Users, including Customers, through the Online Store, which do not require payment of a Price:

  1. maintaining a Customer Account, if registered;
  2. enabling Customers to place Orders, conclude Sales Agreements, under the terms specified in these Regulations;
  3. presenting Customers with advertising content tailored to their interests;
  4. enabling Customers to use the Shopping Cart services;
  5. enabling the addition of product reviews;
  6. enabling viewing of Content placed within the Store, including marketing content;
  7. Newsletter

Customer Account

3.2. Additionally, the Seller provides the following services through the Online Store to Customers who have created a Customer Account:

  1. maintaining the Customer's session after they log in to the Account (using a browser);
  2. storing and providing the Customer with Order history via the Account;
  3. enabling changes to Customer data within the Customer Account;

3.3. Account usage is possible after the Customer completes the following steps cumulatively:

  1. filling out the registration form by providing an email address and creating a password, and consenting to the processing of personal data, accepting the provisions of these Regulations and the Privacy Policy;
  2. confirming the desire to create a Customer Account by activating a link in the email received at the provided email address (double opt-in process);
  3. successful registration, which will be confirmed by an email from the Online Store's Customer Service Office.

3.4. The Service Provision Agreement is concluded when the Customer receives confirmation of Customer Account registration, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer can, at any time and without giving a reason, delete the Account (resign from the Account) by sending an appropriate request to the Seller (e.g., using the communication methods described in point 1.3 of the Regulations).

 

Shopping Cart

 

3.5. Using the Shopping Cart begins when the User adds the first Product to the Shopping Cart.

3.6. The Shopping Cart is a free service, for the period during which unpurchased Products remain in the User's Shopping Cart. At the moment an order is placed and successfully paid for, the service provision ends.

3.7. The Customer can independently correct the data entered in the "Shopping Cart" panel by adding or removing an item from the Shopping Cart. Removing an item may automatically also remove another item from the Shopping Cart due to the direct relationship between the Products. The Shopping Cart also allows for establishing and modifying order data, in particular: delivery address, invoice data, delivery method, payment method, adding discount codes.

 

Newsletter

3.8. The Newsletter service includes:

  • receiving by Users subscribed to it (Service Recipients), who have provided the Seller (Service Provider) with their email address, electronically, including through automated calling systems, commercial information regarding the Seller's and the Seller's partners' products and services, including in particular information about their current offer, promotions, discounts and marketing campaigns (e-mail marketing);

3.9. Using the Newsletter service is possible after the User completes the following steps:

  1. providing at least their email address in the designated field in the Online Store or checking the appropriate checkbox to receive commercial information via the selected communication channel;
  2. accepting the provisions of these Regulations (including additionally by clicking on the activation link sent by the Seller to the email address provided by the Service Recipient – if such functionality has been made available) and confirming familiarity with the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Regulations.

3.10. The Newsletter service is provided for an indefinite period.

3.11. The Service Recipient may, at any time and without giving a reason, unsubscribe from the Newsletter service (resign from the service), in particular by sending a request to cease providing the Newsletter Service to the contact details provided in point 1.3 of the Regulations or by clicking on the deactivation link located in the email sent to the Service Recipient as part of the Newsletter service. Unsubscribing from one of the Newsletter service channels in the manner indicated above does not automatically mean unsubscribing from the other Newsletter service channel.

3.12. The Seller may terminate the Agreement at any time with a one-month notice period for valid reasons, understood as (closed catalog):

  1. a change in legal regulations governing the provision of electronic services by the Seller affecting mutual rights and obligations specified in the Agreement or a change in the interpretation of the above legal provisions as a result of court rulings, decisions, recommendations, or guidelines of competent offices or authorities in a given area;
  2. a change in the method of service provision caused solely by technical or technological reasons (in particular, an update of the technical requirements indicated in these Regulations);
  3. a change in the scope or provision of services to which the provisions of the Regulations apply, by introducing new, modifying, or withdrawing existing functionalities or services covered by the Regulations by the Service Provider.

3.13. The Service Provider sends its statement in the scope specified in the paragraph above to the email address or phone number provided by the Service Recipient during registration for the Newsletter service.

3.14. The Seller may terminate the Agreement with the Service Recipient with a seven-day notice period or refuse them further right to use the Newsletter service, as well as may limit their access to part or all of the content referred to above, for valid reasons, i.e., in the event of a gross violation of these Regulations by the Service Recipient, i.e., in situations where the Service Recipient (closed catalog): uses the Newsletter in a manner inconsistent with the provisions of applicable law and infringing the rights of third parties, inconsistent with the provisions of the Regulations, and also inconsistent with accepted customs and rules of social coexistence, in particular, provides illegal content.

 

Complaints Regarding Electronic Services

3.15. Complaints related to the provision of Electronic Services may be submitted in any form. It is recommended to use the communication methods indicated in point 1.3 of the Regulations.

3.16. An example complaint form is available below the content of the Regulations.

3.17. The Seller shall respond to the complaint without delay, no later than within 33 days from the date of its submission.

 

4. TERMS AND CONDITIONS FOR PLACING ORDERS AND CONCLUDING SALES AGREEMENTS

 

This is a very important part of the Regulations, in which we explain how you can purchase our Products, i.e., place an Order, and then conclude a Sales Agreement.

 

4.1. The information presented in the Online Store constitutes only an invitation to conclude a contract within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the provisions of the Civil Code.

4.2. The main features of the service, including the subject of the service and the method of communication with the User, are specified on the Product Page or in another appropriate manner for a given Product, within the Online Store. If a Product does not have specific features, properties, or functions (e.g., it is an outlet product), the Seller will explicitly inform the User about this before the User places an Order.

4.3. In the course of developing the Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for specific Products. If several Orders are placed simultaneously, and at least one of them is subject to the restriction mentioned above, this may affect the availability of Order placement methods for the others as well.

4.4. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order.

 

Placing Orders

 

4.5. The Seller allows the User to place an Order via the Online Store in the following manner, consecutively:

  1. The Customer adds the selected Product (or Products) to the Cart, then proceeds to the order form (shopping path);
  2. A User who is logged into their Customer Account confirms the accuracy of the data necessary to place an Order in the order form;
  3. A User who does not have a Customer Account must independently fill in the order form to the extent necessary to place an Order. The form requires providing the following Customer data: first name and last name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: place and method of Product delivery, payment method. For Customers who are not Consumers, it is also necessary to provide the company name and NIP (tax identification number). In the case of Entrepreneurs - Customers, the Seller may ask for the entrepreneur's PKD numbers (Polish Classification of Activities);
  4. In any case, providing outdated or false data when filling in the order form may prevent the fulfillment of the Order and the conclusion of the Sales Agreement;
  5. When filling in the Order form, select the payment method for the Price and specify the Product delivery method, if it is to be shipped;
  6. The Customer sends the Order to the Seller (makes an offer). For a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and familiarization with the Privacy Policy is required;
  7. Depending on the chosen payment method for the Order, the Customer may be redirected to the pages of an external payment service provider to make the payment or provide data for purchase in installments or deferred payment.

4.6. In response to the Order, the Seller immediately sends an automatic message to the Customer's email address provided for this purpose, confirming receipt of the Order.

4.7. After verifying the Order, without undue delay, the Seller sends a message to the Customer's email address with:

  1. confirmation of acceptance of one or more individual offers for Products, placed within the Order, and confirmation of conclusion of the Sales Agreement (acceptance of the Order for the Products indicated in the message); or
  2. information about the inability to accept all offers for Products placed within the Order, e.g., due to lack of payment.

4.8. The Sales Agreement is concluded at the moment of confirmation of the offer(s) from the Order, i.e., sending the email message to the Customer, as referred to above, regarding the Products indicated therein.

4.9. Placing an Order means consent to receive an invoice/bill, corrective invoice, and duplicates of these documents in electronic form, to the indicated email address. Along with the Order confirmation, the Seller sends an invoice/bill. At the same time, the Customer declares that they will receive the above electronic invoices at the email address provided by them.

4.10. In the event of inability to accept all or some of the offers placed within the Order, the Customer Service Office will contact the Customer to:

  1. inform the Customer about the inability to accept all offers placed within the Order; or
  2. confirm the Customer's willingness to fulfill the Order in the part in which the Seller has agreed to accept offers for the conclusion of the Sales Agreement. In this case, the Customer may cancel the entire Order (for all offers), which does not affect their right to withdraw from the contract. Cancellation of the Order by the Customer releases the Seller from the obligation to further fulfill it. In the event of Order cancellation, the following point applies accordingly.

4.11. In the event of inability to accept the offer(s) placed within the Order, the Sales Agreement for the Products indicated by the Customer Service Office is not concluded, and the Seller immediately, no later than within 33 days, refunds the payments made by the Customer, to the extent that the Sales Agreement was not concluded.

4.12. Independently, the Seller may inform the Customer about the status of the Order, in particular by sending messages to the email address or SMS provided by the Customer, or by contacting them by phone.

4.13. The Seller strives to ensure the availability of all Products and the fulfillment of the Sales Agreement. In the event of inability to perform the service in extraordinary or unforeseen situations, and in other situations specified by law, relevant provisions of the Civil Code, including Articles 493-495 of the Civil Code, particularly regarding the obligation to immediately return the performance to the Consumer, may apply.

4.14. The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services selected by the Customer. The Seller may, at a time of its choosing, set a minimum Order value threshold for free Product shipping. The Customer is informed about the total price including taxes of the Product, as well as delivery costs and other costs, and if the amount of these fees cannot be determined - about the obligation to pay them, before placing the Order and before concluding the Sales Agreement.

4.15. Promotional campaigns in the Online Store do not combine, unless the provisions of the Promotion explicitly state otherwise.

 

5. PAYMENT METHODS AND TERMS FOR THE PRODUCT

 

We are flexible - our Store offers various payment methods. Check how you can pay for your Order.

 

5.1. The Seller provides the Customer with various payment methods for the Order through trusted payment intermediaries:

  1. electronic payments (e.g., Blue Media, BLIK, PayPal);
  2. credit card payments;
  3. deferred payments (PayPo);
  4. cash on delivery.

5.2. Possible current payment methods are specified in the Online Store and presented before the Customer places an Order and before the conclusion of the Sales Agreement. Available payment methods may depend on the delivery method selected by the Customer or the characteristics of the Product. Available payment methods may change when placing several Orders simultaneously, especially due to the Products covered by them.

5.3. If the Seller does not receive the Customer's payment, the Customer Service Office may contact the Customer to remind them of the payment and abandoned cart, including by sending an email (transactional email). Failure to pay within 2 days of placing the Order, and then within an additional 2-day period, will result in the non-acceptance of the offer placed by the Customer within the Order. The Customer may also cancel the Order without incurring consequences until receiving a message about the Order being sent, by contacting the Seller through the Customer Service Office, which does not infringe their right to withdraw from the contract.

 

6. COST, METHODS, AND TERM OF PRODUCT DELIVERY

 

Product delivery is a very important part of Order fulfillment. We strive to deliver the product to you as quickly as possible.

 

6.1. Product delivery takes place via an external company - a postal operator (e.g., a courier company, or a company providing collection points), chosen by the Customer during the Order placement process.

6.2. Product delivery to the Customer is paid, unless the Customer placed an Order with free delivery, after meeting the criteria for free delivery or during a promotional campaign for free delivery. The currently available Product delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.

6.3. Available delivery methods may depend on the payment method chosen by the Customer or the characteristics of the Product. Available delivery methods may change when placing several Orders simultaneously, especially due to the Products covered by them.

6.4. Delivery is usually made within 24 hours from the date of Order confirmation. The total delivery time of the ordered Product consists of:

  1. the time for the Seller to prepare the order for shipment (up to 3 business days from the date of Order confirmation by the Seller). If several Products are ordered, the Order will be handed over for delivery after the Product with the longest preparation time is ready;
  2. and the delivery time of the Product by the chosen courier company or other postal operator. The shipping fulfillment time by the courier company or postal operator is indicated at the Order placement stage and depends on the type of Product ordered and the deadlines of the given courier company or other postal operator.

6.5. In extraordinary situations, the delivery time may be extended, about which the Seller will inform Customers (e.g., sales period, holiday season, unforeseen circumstances such as a pandemic outbreak).

6.6. In the event of an extended period for preparing the Order or delivering the Product, the Seller reserves the right to contact the Customer to inform them of the reason for the delay and the new, planned delivery date.

6.7. The order shipping time may be extended for Products that require customization at the Customer's request. The Customer will be informed about the shipping time on the Product Page or during Order placement.

6.8. When collecting the Product shipment from the courier or postal operator, if possible, the Customer should verify with the carrier that the Product has been delivered in full, without defects. In case of damage to the Product by the carrier, a damage protocol should be drawn up, and the Seller should be informed.

6.9. Courier companies, postal operators, and companies operating Collection Points have their own regulations regarding the method of service delivery (including any complaints regarding delivery, time and method of reporting any damage to the shipment, and other important issues) - detailed information in this regard can be found on the websites of the companies providing delivery. Please familiarize yourself with these terms before choosing a delivery method.

 

7. Reviews posted in the online store

 

Our Store, like many other e-commerce entities, collects product reviews. We strive to make this process as transparent as possible. We care about honest reviews. Therefore, in this part of the Regulations, we explain the rules governing the process of posting reviews and comments in our Store.

 

7.1. All Customer reviews about purchased Products in the Online Store are verified. The Online Store obtains reviews only from people who have actually made a purchase.

7.2. After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.

7.3. The Customer can add a review about the Products:

  1. using a dedicated link to post a Review (sent by the Seller or an external company acting on behalf of the Seller).

7.4. By filling out the review form, the Customer agrees to the publication of the subjective content contained therein about the purchased Product and the sharing of personal data to the extent necessary to post the review. Depending on the adopted review mechanism, the Customer may be asked to provide a comment, a number of stars (e.g., from 1 to 5), or indicate a scale of satisfaction or dissatisfaction with the Product.

7.5. Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future agreements concluded with the Seller.

7.6. The Online Store publishes all reviews, both positive and negative, provided their content does not violate the provisions of the Regulations or applicable law.

7.7. Reviews posted in the Online Store are verified to ensure they are written by Customers who have actually purchased the Product. The aforementioned verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of people posting the review:

  1. For Customers who receive an email requesting a review, we guarantee that such an email is only sent to individuals who have made a purchase and received the Product.

 

8. PRODUCT COMPLAINT

 

We pay great attention to the careful execution of our products. However, if you have any reservations about the purchased goods - check how to easily submit a complaint to us.

 

8.1. A Customer, being a Consumer and an Entrepreneur - Consumer, is entitled to file a complaint regarding the purchased Product.

8.2. The Seller is responsible for the conformity of the performance with the contract, in particular, obliged to deliver to the Customer a Product without defects and in accordance with the concluded Sales Agreement. The Seller is not liable for the lack of conformity of the Product with the Agreement to the extent specified in Article 43b section 2 or 3 of the Consumer Rights Act, if the Consumer was explicitly informed that a specific feature of the Product deviates from the requirements of conformity with the Agreement and, at the latest at the time of concluding the Sales Agreement, explicitly and separately accepted its features.

8.3. The Seller is responsible for the lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that moment, unless the Product's useful life is longer.

8.4. A complaint may be submitted by the Customer in any form. We encourage you to submit a complaint using the communication forms available in point 1.3 of the Regulations.

8.5. In the event of a lack of conformity of the Product with the Agreement, the Customer, being a Consumer and an Entrepreneur-Consumer, has the rights specified in chapter 5A of the Consumer Rights Act (hereinafter: lack of conformity of goods with the agreement).

8.6. In the event of a lack of conformity of the goods with the agreement, the Consumer may demand:

  1. its repair
  2. or replacement.

The Seller may carry out a replacement when the Consumer demands repair, or the Seller may carry out a repair when the Consumer demands replacement, if bringing the goods into conformity with the agreement in the manner chosen by the Consumer:

  1. is impossible
  2. or would entail excessive costs for the Seller.

If repair and replacement are impossible or would entail excessive costs for the Seller, the Seller may refuse to bring the goods into conformity with the agreement.

The Seller shall, at its own expense, repair or replace the goods within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the agreement. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at its own expense.

8.7. The Consumer is also entitled to submit a declaration of price reduction or withdrawal from the Sales Agreement when:

  1. the Seller refuses to bring the goods into conformity with the agreement;
  2. the Seller fails to bring the goods into conformity with the agreement;
  3. the lack of conformity of the goods with the agreement still exists, despite the Seller's attempts to bring the goods into conformity with the agreement;
  4. the lack of conformity of the goods with the agreement is significant enough to justify a price reduction or withdrawal from the contract without prior demand for repair or replacement of the goods;
  5. the Seller's statements or circumstances clearly indicate that the Seller will not bring the goods into conformity with the agreement within a reasonable time or without undue inconvenience for the Consumer.

8.8. In the event of the Consumer submitting a declaration of price reduction, the amounts due as a result of exercising this right will be returned to the Customer no later than within 14 days from the date the Seller receives the Customer's declaration of price reduction. The refund will be made using the same payment method the Customer used when paying for the goods, unless the Customer explicitly agrees to another refund method.

8.9. If the Consumer exercises the right to withdraw from the contract in the situations referred to in Article 43e section 1 of the Consumer Rights Act, the Customer shall return the goods to the seller without delay. All costs associated with returning the goods under the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller shall refund the purchase price within 14 days from the date of receiving the goods or proof of their dispatch.

8.10. The Seller is responsible for the lack of conformity of the goods with the agreement existing at the time of its delivery and revealed within 2 years from that moment. The Customer's claims due to the non-conformity of the goods with the agreement expire after 6 years from the date the non-conformity of the goods with the agreement was revealed. The end of the limitation period falls on the last day of the calendar year.

8.11. It is recommended that the Customer provide in the complaint description:

  1. information and circumstances regarding the subject of the complaint, in particular the type and date of the defect's occurrence; (2) requests regarding the method of bringing the Product into compliance with the Sales Agreement, or a statement of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (first name and surname, correspondence address, telephone number, e-mail address) – this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the previous sentence are merely recommendations and do not affect the effectiveness of complaints submitted without the recommended description.

8.12. The Seller will respond to the Customer's complaint without undue delay, no later than within 14 days from the date of its receipt. Otherwise, the complaint shall be deemed accepted by the Seller.

 

9. Cooperation with the "Las na zawsze" Foundation

 

Because we care about conducting business responsibly, we not only strive to use ecological materials. Below we have described the principles of our cooperation with the "Las na Zawsze" Foundation.  

 

9.1. We cooperate with the "Las Na Zawsze" Foundation, ul. Daimlera 1, 02-460 Warsaw, KRS: 0000804844, NIP: 5213877161 (hereinafter the Foundation), which is involved in, among other things, planting forests and protecting existing ones.

9.2. As part of our cooperation with the Foundation, we transfer ½% of the gross revenue generated through the Website to it.

9.3. The Foundation uses the funds provided by the Seller to carry out its statutory activities, including planting new forests and protecting existing ones.

9.4. More information about our cooperation with the Foundation can be found here: https://ansin.pl/las-na-zawsze-ansin.

9.5. The exact operation of the Foundation is described here: https://lasnazawsze.org.pl/.

 

10. OUT-OF-COURT METHODS OF COMPLAINT SETTLEMENT AND CLAIM PURSUIT, AND RULES OF ACCESS TO THESE PROCEDURES

 

We believe that in case of disagreement with a Customer, it is worth discussing and striving for mutual understanding through amicable means. See how we can resolve a dispute.

 

10.1. The use of out-of-court methods of complaint settlement and claim pursuit is voluntary. The following provisions are for informational purposes only and do not constitute an obligation for the Seller to use out-of-court dispute resolution methods. The Seller's statement of consent or refusal to participate in consumer out-of-court dispute resolution proceedings is made by the Seller on paper or another durable medium if, following a complaint filed by the Consumer, the dispute has not been resolved.

10.2. The rules for conducting proceedings for out-of-court consumer dispute resolution and the obligations of entrepreneurs in this regard are defined separately in legal provisions (including, in particular, the Act of September 23, 2016, on out-of-court consumer dispute resolution) or in regulations applied by appropriate entities competent in the field of consumer dispute resolution. Detailed information regarding the possibility for a Customer who is a Consumer to use out-of-court methods of complaint settlement and claim pursuit, and the rules of access to these procedures, may be available at the offices and on the websites of municipal (city) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, in particular also at the following internet address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct out-of-court consumer dispute resolution proceedings.

10.3. A Customer who is a Consumer has the following exemplary options for using out-of-court methods of complaint settlement and claim pursuit:

  1. The Customer is entitled to apply to a permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection, with a request to resolve a dispute arising from the concluded Sales Agreement.
  2. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller by also using the free assistance of a municipal (city) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., the Consumer Federation, the Polish Consumers' Association).
  3. At http://ec.europa.eu/consumers/odr, the European Commission provides a platform for online consumer dispute resolution. The Seller currently does not participate in this voluntary alternative dispute resolution procedure.

 

11. RIGHT OF WITHDRAWAL (RETURNS)

 

We know that sometimes consumers want to exercise their statutory right of return. We fully understand this. Check how quickly and easily you can withdraw from a distance contract with us.

 

11.1. A Customer who is a Consumer, and who has concluded a distance contract or an off-premises contract, may withdraw from it without stating a reason and without incurring any costs, other than those provided for by law, within 33 days from the day of taking possession of the purchased Product. The regulations of this point of the Terms and Conditions also apply to an Entrepreneur - Consumer who declares that they are exercising the right to withdraw from the contract under the Act of May 30, 2014, on consumer rights, as they concluded a contract directly related to their business activity, and the contract itself does not have a professional character for them.

11.2. To meet the deadline, it is sufficient for the Consumer or Entrepreneur - Consumer to submit a statement to the Seller before its expiry. The Consumer or Entrepreneur - Consumer may submit any unambiguous statement in which they inform about their withdrawal from the Sales Agreement.

11.3. A declaration of withdrawal from the Sales Agreement may be submitted using the withdrawal form, a template of which is provided below the Terms and Conditions. The declaration of withdrawal from the Agreement may be submitted in any form to the data indicated in point 1.3 of the Terms and Conditions or via the dedicated email address: zwroty@ansin.pl, however, using the form will help us process your case faster.

11.4. The Consumer and Entrepreneur - Consumer bear the cost of returning the Product (the cost of return shipping from the Consumer to the Seller) independently.

11.5. The period for withdrawal from the Sales Agreement begins from the day the Consumer, Entrepreneur - Consumer, or a third party indicated by them other than the carrier (proxy) takes possession of the products, and in the case of a Sales Agreement covering many products that are delivered separately, in batches or in parts – from the day of taking possession of the last product, batch, or part.

11.6. The Consumer and Entrepreneur - Consumer are obliged to return the product to the Seller immediately, no later than within 14 days from the day they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send back the product before its expiry. The Consumer may return the product to the address: IMKER Logistyka, ul. Szczebrzeska 55a, 22-400 Zamość.

11.7. The Consumer and Entrepreneur - Consumer should secure the returned product in such a way that it is not damaged during transport.

11.8. In the event of effective withdrawal from a distance contract, the contract is considered null and void.

11.9. The Seller is obliged to immediately, but no later than within 14 days from the day of receiving the Consumer's or Entrepreneur - Consumer's declaration of withdrawal from the contract, refund all payments made by them, including the costs of product delivery (except for additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The Seller may withhold the refund until the returned goods are received or confirmation of sending the parcel is provided, whichever occurs first.

11.10. If the Consumer or Entrepreneur - Consumer exercises the statutory right of withdrawal, the Seller will refund the payment using the same payment method used by the Consumer, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for them.

11.11. If the Consumer or Entrepreneur - Consumer exercises the statutory right of withdrawal, the Consumer or Entrepreneur - Consumer is responsible for any decrease in the product's value resulting from its use in a manner exceeding what is necessary to ascertain the product's nature, characteristics, and functioning, or due to improper care of the product or improper packaging of the product when returning it to the Seller. The responsibility of the Consumer or Entrepreneur - Consumer may include, in particular, the inability to sell the product as a full-value product, the costs of re-attaching tags and security elements to the product, as well as the costs of restoring the Product to a condition that allows its re-introduction to sale within the Online Store, including the costs of product inspection by a specialist and the costs of removing defects found as a result of such inspection (to the extent that these defects result from the Consumer's use of the product in a manner exceeding what is necessary to ascertain its nature, characteristics, and functioning).

11.12. The statutory right of withdrawal does not apply to the Consumer and Entrepreneur - Consumer in the following circumstances:

  1. if the 14-day period to inform the Seller of the intention to withdraw from the sales contract is exceeded;
  2. in the situations referred to in Article 38 of the Consumer Rights Act.

 

12. INTELLECTUAL PROPERTY RIGHTS

 

In this section, we indicate what intellectual property rights we protect on our website and what rules you must adhere to.

 

12.1. All rights to the Online Store, and in particular proprietary copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logotypes, trademarks, text, graphics, photos and other content posted by the Seller belong to the Seller, and their use may only take place in a manner consistent with the Regulations.

12.2. It is forbidden to copy, reproduce, modify, multiply or distribute any part of the Online Store, Service or its elements without the prior written consent of the Seller, except in cases expressly permitted by the provisions of applicable law and these Regulations. The Seller may take steps, including legal proceedings, to protect its own interests and those of the Online Store's Customers.

12.3. The rights to use, copy and distribute data available on the website are subject to the provisions of the Copyright and Related Rights Act.

12.4. The use of Online Store data for commercial purposes may take place after prior notification to the Seller and obtaining written consent from them.

 

13. PERSONAL DATA PROTECTION

 

Check how we care for your personal data.

 

1.1. The rules for personal data protection are set out in the document “Privacy Policy”.

1.2. The rules for using cookies on the Website are set out in the "Cookie Policy" document.

 

14. PROVISIONS CONCERNING CUSTOMERS WHO ARE NOT CONSUMERS

 

If you are shopping in our store and are not a consumer – this part of the regulations is addressed to you.

 

14.1. This point of the Regulations and the provisions contained herein apply only to Customers who are not Consumers and not Entrepreneur - Consumers.

14.2. Upon the Seller's delivery of the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a Consumer. In such a case, the Seller is not liable for loss, shortage, or damage to the Product arising from its acceptance for carriage until its delivery to the Customer, and for delays in the carriage of the shipment.

14.3. In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under warranty for the Product towards a Customer who is not a Consumer is excluded.

14.4. Neither the Seller nor its employees, authorized representatives, and proxies are liable to the Customer, its subcontractors, employees, authorized representatives, and/or proxies for any damages, including loss of profits, unless the damage was caused by them intentionally.

14.5. In any case of determining the liability of the Seller, its employees, authorized representatives and/or proxies, this liability towards a Customer who is not a Consumer, regardless of its legal basis, is limited - both within a single claim and for all claims in total - to the amount of the paid Price and delivery costs under the last Sales Agreement and covers only actually incurred damage.

14.6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court competent for the Seller's registered office.

14.7. With regard to Customers who are not Consumers, the Seller may amend the Regulations at any time based on generally applicable laws.

 

15. FINAL PROVISIONS

 

15.1. The Regulations in version 2.0 come into force on March 7, 2023.

15.2. The Regulations are available in Polish.

15.3. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply.

15.4. Unless mandatory provisions of law provide otherwise, the law applicable to the resolution of all disputes arising under these Regulations is Polish law.

15.5. In the event that the mandatory regulations of the law of the Customer's country of habitual residence provide more favorable conditions for the Customer than the provisions of Polish law and these Regulations, the provisions of the law of the Customer's country of habitual residence shall apply.

15.6. The content of these Regulations may be subject to change. The Online Store will inform about any changes by posting information on the Online Store's website, and in the case of Users subscribed to the Newsletter or having an active Customer Account – in the form of an email message.


Previous versions of the Regulations:

Regulations 1.0 valid until 17.02.2023

 

Link to forms:

Complaint form

Contract withdrawal form