If an ANSIN product has a defect or one becomes apparent during use, report it to us by following the steps below.
Please prepare your order number, the email address used to place the order, and a photo showing the product defect.
Use the electronic complaint form available on the website.
The form will guide you through the entire process—it will ask for current contact details, a precise description of the defect, and the circumstances of its appearance. At this stage, you should also add a photo of the defect.
You can also submit a complaint:
By email: sklep@ansin.pl
By phone: +48 12 383 25 88
In writing: YZEE Sp. z o.o., ul. Piłsudskiego 28/6, 31-111 Kraków.
If submitting a complaint outside the online form, we encourage you to use the complaint form template, which will facilitate providing all necessary information.
Once we receive your submission, we will review it with the team. We also have a garment technologist on board who will professionally examine your case. After a thorough analysis, we will get back to you with information and proposed solutions.
...WITH OUR PLANET IN MIND
We encourage you to submit complaints via email, without printing the form.
FREQUENTLY ASKED QUESTIONS
We encourage you to use the complaint form available on our website. This will ensure your submission goes directly to the team responsible for its assessment. The form will guide you through the complaint process and ask for all the information necessary to resolve it.
You can lodge a complaint if a product defect is discovered within 2 years from the date of purchase.
The maximum complaint processing time is 14 days from the moment it is submitted. However, we usually contact you with initial information much faster—within 1–2 business days.
Upon receiving a report, we carefully analyze it in cooperation with our technologist. If necessary, we will ask for the product to be returned to us at our expense in order to conduct a detailed assessment and consult the matter with the sewing department team or the fabric manufacturer. This will allow us to determine the cause of the problem and find the best solution. We want the entire process to run smoothly and conclude in a satisfactory manner.
You don't need an invoice or a receipt. However, to complete the electronic complaint form, you will need the order number and e-mail address used when placing the order.
Providing the order number and the name of the complained product will also facilitate and speed up the entire process if you decide to submit a complaint without using the electronic form. If you do not know the order number, please provide us with other data that will help us find this purchase – e.g. email, name, or phone number.