EXCHANGE POLICY:
At ANSIN, we offer a flexible exchange process. Below you will find the rules for carrying them out.
- Free delivery of the new shipment (in the case of a standard return, the customer covers the cost of sending the package back).
- Immediate processing, even before the returned shipment reaches us.
- Possibility of any exchange - change of size, color, or selection of a different model.
- Extending the order with new products - new items will be included in the shipment sent as part of the exchange.
You can make an exchange via the Customer Panel.
In the panel, you should indicate the products to be returned and select the ones to be delivered in exchange.
Once the order is confirmed, a new shipment will be prepared and sent by us - without waiting for your return package.
Report an exchangeEXCHANGES - FREQUENTLY ASKED QUESTIONS
We ship your exchange immediately, even before your package reaches us. Delivery of the new order is free. With a standard return, you wait for your funds, place a new order, and pay for shipping. In the case of exchanges, shipping is free.
You can choose a different size, color, or model. You can also add more products to your order - you will receive them all in one shipment.
Yes, for a moment. You pay for the new exchange order immediately, which allows us to ship it without waiting for your return. We will refund the funds for the returned products as soon as your return shipment reaches our warehouse.
You pay for a new order and receive a refund for the returned products. There are no additional fees or spending limits.
You have 14 days from the moment you receive your order to make an exchange - exactly the same as with a return.
Yes, any number of products.
After receiving the items returned for exchange, we need a few business days to verify them.
The time it takes for funds to be credited to your account depends on the selected payment method and the payment provider.
RETURN POLICY:
- You have 14 days from the moment you receive your package to return a product.
- The cost of shipping the return is at your own expense.
- Please ensure that the returned products are unused – free of scents, cosmetic marks, or material damage, and include all original tags (if attached to the product).
- You can send the package in any way you prefer. Please make sure to address it directly to our warehouse address – we are unable to collect shipments from pickup points. Also, please secure the package for transit.
Before you send your package back, please fill out a short return form in the Customer Panel. This will allow us to process your shipment faster and expedite your refund. You can also send information about your return via email to: sklep@ansin.pl
Report an exchange / returnCheck and pack the products, and remember to secure the parcel for transport. You can include a printed and completed return form in the package. The most important thing for us is the return order number.
You can send the parcel in two ways:
ON YOUR OWN - directly to our warehouse address:
OMNIPACK Sp. z o.o.
ul. Aleja Katowicka 66, bud. DC04 rampa 40
05-830 Nadarzyn
tel. +48 577 907 444
VIA WYGODNE ZWROTY - go to the form to fill in the return details and select the shipping method:
FREQUENTLY ASKED QUESTIONS
Our products can be returned within 14 days of the date of receiving the order.
Yes, you can. Please remember to provide all order numbers – either in the form or via email: sklep@ansin.pl.
If you are registering a return via the Customer Panel - you fill everything out online. If you are sending the package yourself, please email us at: sklep@ansin.pl or include a note in the package with information about the returned products.
Refunds are processed using the same payment method used for the order. If the payment was made via cash on delivery, please enter your bank account number for the refund in the form.
Once your return has been delivered to our warehouse, it will take a few business days for us to verify it. The time it takes for the funds to appear in your account depends on the payment method chosen and your provider.
No, if the order was paid for online. Please provide your account number for orders paid via traditional bank transfer or cash on delivery.
You don't have to. We want the products to be properly secured. However, if you have an idea for reusing the box – that’s great. If not – send it back to us, and we will give it a second life in the spirit of less waste.
Yes, you can do this using the Wygodne zwroty option or by sending an InPost parcel individually. Please note – we do not collect parcels from drop-off points or parcel lockers, so the shipment must be sent directly to the warehouse address below:
ANSIN ZWROT
OMNIPACK Sp. z o.o.
ul. Aleja Katowicka 66, bud. DC04 rampa 40
05-830 Nadarzyn
tel. +48 577 907 444
You are responsible for the costs associated with sending a parcel to us.