If your ANSIN product has a defect or has developed a defect during use, please contact us by following the steps below:
You can do it in the way most convenient for you:
Online: sklep@ansin.pl
By phone: +48 12 383 25 88
In writing: YZEE Sp. z o. o., ul. Piłsudskiego 28/6, 31-111 Kraków .
In addition to the description of the defect, please provide us with the order number and the name of the product being complained about.
PRZEJDŹ DO FORMULARZA REKLAMACYJNEGO ONLINE PRZEJDŹ DO FORMULARZA REKLAMACYJNEGO DO DRUKUOnce we receive your report, we'll review it with our team. We also have a clothing technologist on board who will review your case with a professional eye. After a thorough analysis, we'll get back to you with information and proposed solutions.
...WITH OUR PLANET IN MIND
We encourage you to submit complaints by email, without printing the form.
FREQUENTLY ASKED QUESTIONS
You can do this by email, telephone or in writing.
You have 2 years from the date you receive the product to do so.
The maximum response time is 14 days – however, we usually get back to you with information within 24 hours .
We carefully analyze each report, with the participation of our technologist and, if necessary, our sewing and fabric production teams. This allows us to determine the cause of the problem and find the best solution. Together, we will ensure that everything is resolved in the best possible way.
You don't need an invoice. However, we'd appreciate it if you included your order number and product name in your request. This will make the entire process easier and faster. Don't know your order number? Please provide other information that will help us locate your purchase, such as your email address, name, or phone number.