at ANSIN store • Premium Basic clothing • certified materials • we sew locally

 

§1

GENERAL PROVISIONS

  1. This regulations define the rules for using the Ansin online store, located on the website, at ansin.pl, by the Consumer. It should be noted that these Sales Regulations do not exclude or limit the Consumer's rights resulting from absolutely binding provisions of law, which cannot be changed or repealed by agreement.

 

§2

DEFINITIONS

  1. For the purposes of these regulations, the following terms shall have the following meanings:

 

§3

CONTACT WITH THE SELLER

  1. Email address: sklep@ansin.pl
  2. Phone: +48 577 907 444
  3. Seller's registered office address: ul. WARSZAWSKA, no. 3, apt. 3, KRAKÓW, postcode 31-155
  4. Address for returning or exchanging goods (in case of withdrawal from the contract):
    IMKER Logistyka Szczebrzeska 55a 22-400 Zamość

§4

TECHNICAL REQUIREMENTS

  1. For the proper functioning of the Store, the following are necessary:
     
  2. To place an order in the Store, in addition to the requirements specified in paragraph 1, an active email account is necessary. 

§5

SHOPPING IN THE STORE

  1. The Buyer can place an order as a registered customer or as a guest.
  2. To place an order, the Buyer is obliged to take the following steps:

  3. The prices of goods displayed in the Store are the total prices for the goods.
  4. The Seller notes that the total price of the order consists of the price of the goods indicated in the Store and, if applicable in a given case, the costs of delivering the goods.
  5. The selected item to purchase should be added to the Store's cart.
  6. The order is placed at the moment of confirming its content and accepting the Regulations by the Buyer.
  7. Placing an order is equivalent to entering into a sales agreement between the Buyer and the Seller.
  8. The Seller will provide the Buyer with confirmation of the sales agreement on a durable medium no later than at the time of delivery of the goods.
  9. The Buyer can register in the Store, i.e., create an Account, or make purchases without registration by providing their data with each potential order.
  10. The right to withdraw from the contract does not apply to a contract whose subject of performance is a non-prefabricated item, manufactured according to the consumer's specifications or intended to satisfy their individualized needs.

 

§6

PAYMENTS

  1. For the placed order, you can pay, depending on the Buyer's choice:


  2. In the case of choosing payment via the Shoper Payments platform, the entity providing online payment services is Blue Media S.A.
  3. If the Buyer chooses advance payment, the order must be paid for within 3 working days from placing the order. After this period, the Seller has the right to cancel the order. 
  4. The Seller informs that for some payment methods, due to their specificity, paying for the order with this method is only possible immediately after placing the order.
  5. By making purchases in the Store, the Buyer accepts the use of electronic invoices by the Seller.   

§7

ORDER FULFILLMENT

  1. The Seller is obliged to deliver goods free from defects. In case of defects present on the product from the moment the Buyer receives the order, the Buyer has 3 calendar days to report this fact to the Seller. 
  2. The order processing time is 5 business days. This period should be extended by the time needed for the carrier to deliver the order. 
  3. If the Buyer has chosen advance payment for the order, the Seller will proceed with the order fulfillment after it has been paid for.
  4. Countries to which delivery is made:

  5. The delivery cost is borne by the Buyer, unless the Seller specifies otherwise in the Store.
  6. The Seller is not responsible for any additional costs for shipments outside of Poland, e.g., related to additional customs fees of specific countries. 
  7. The cost of delivery outside Poland is higher and is individually determined for each country. Free delivery does not apply to international shipments. 
  8. If the ordered goods are not collected by the Buyer or due to incorrectly provided data by the Buyer, the goods will be returned to the Seller, who will contact the Buyer by email or phone, re-establishing the delivery date and cost with the Buyer.
  9. In case of uncollected order, the Buyer may request re-fulfillment. In such a situation, the Buyer is obliged to bear the costs of re-shipment according to the price list visible in the ANSIN store.
  10. Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:

  11. If the Buyer orders and pays for a product unavailable in the Seller's warehouse, they will be immediately informed by email or phone. In such a situation, the Seller reserves the right not to fulfill the order or part of it.
  12. The Buyer has the right to a refund for the unavailable product or a refund for the entire order - if they wish to withdraw from the entire order.
  13. In agreement with the Seller, the Buyer can wait for the product to be available again in the Seller's warehouse.
  14. If the product is unavailable and it is the only product in the order, the Seller reserves the right to cancel the order.
  15. If the Buyer wishes to receive an invoice for the order - it is necessary to report this fact while placing the order (by providing the NIP number), before issuing the sales document.
  16. According to the Act of March 11, 2004, on tax on goods and services, as amended from January 1, 2020, after issuing a sales document, it is not possible to convert a receipt into an invoice if the receipt confirming the sale does not contain the number by which the buyer of goods or services is identified for tax purposes or value added tax (NIP).

 

§8

PURCHASE OF GIFT VOUCHERS

  1. Gift vouchers can be purchased at the ANSIN online store at www.ansin.pl
  2. The gift voucher has a code generated by the Seller, which the Buyer will use during purchases. 
  3. The top-up amount for the Gift Voucher is determined by the Buyer when placing an order for the Gift Voucher, choosing an amount of PLN 50 or a multiple of PLN 50.
  4. The Seller undertakes to deliver the Gift Voucher to the Buyer, as well as to accept it for redemption in the online store.
  5. The gift voucher is valid for 1 year from the moment of placing the order in the Store. 
  6. Gift vouchers are non-refundable and non-exchangeable.
  7. If the money from the gift voucher is not used and the payment card expiry date has passed, the Seller is not obliged to extend the validity of the gift voucher or refund the money. 
  8. Due to technical limitations in the Store, it is not possible to combine a Gift Voucher with other discount codes.  

§9

PROMOTIONAL CAMPAIGNS

  1. The Seller reserves the right to change prices of goods in the offer, conduct promotional campaigns, and introduce any changes without prior notice to users.
  2. The store has a permanent promotion: Free shipping for purchases over PLN 249. Free shipping applies only to orders delivered within Poland.
  3. Received discount codes do not combine with each other, unless the terms and conditions of a given promotional campaign state otherwise. 
  4. In the event of withdrawal from the sales contract, when the customer used a discount code, the used discount code is not refundable. 
  5. In the store, it is possible to purchase packages - in sets of 3 or 5 products.

    5.1 Promotional package prices are set by the Seller.
    5.2 Packages are excluded from additional discount campaigns. The only exception is free delivery within Poland.
    5.3 The purchase of products as part of packages is associated with additional rules regarding returns or exchanges - described in paragraph § 10 of the Regulations.
    5.4 Within the Sets, the Customer has the option to return or exchange products. To maintain the discount, exchanges can be made for the same product (in a different color or size). Rules regarding returns and exchanges of products purchased as part of a set - are described in paragraph § 10 of the Regulations.

§10

WITHDRAWAL FROM CONSUMER CONTRACT

  1. The Buyer has the right to withdraw from a contract concluded with the Seller via the Store, subject to § 8 of the Regulations, within 33 days without giving any reason. For products from the outlet tab, this period is shorter and amounts to 14 days. Detailed information on outlet sales can be found on the page https://ansin.pl/outlet.
  2. The deadline for withdrawal from the contract expires after 33 days from the date of:

  3. For the Buyer to exercise the right to withdraw from the contract, they must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by an unequivocal statement (for example, a letter sent by post or information sent by electronic mail).
  4. The Buyer may use the sample withdrawal form available on the website https://ansin.pl/zwroty-i-wymiana but this is not obligatory.
  5. To meet the deadline for withdrawal from the contract, it is sufficient for the Buyer to send information concerning the exercise of their right to withdraw from the contract before the expiry of the withdrawal period.
  6. Gift Vouchers are not subject to withdrawal from the contract.

    EFFECTS OF WITHDRAWAL FROM THE CONTRACT

  7. In the event of withdrawal from the concluded contract, the Seller shall reimburse to the Buyer all payments received from the Buyer, including the costs of delivery of the goods (with the exception of additional costs resulting from the Buyer's choice of a delivery method other than the cheapest ordinary delivery method offered by the Seller), immediately, and in any event no later than 14 days from the day on which the Seller received the goods from the Buyer within the scope of the right of withdrawal.
  8. In case of partial return of the order - shipping costs will not be refunded.
  9. The Seller shall make the reimbursement using the same means of payment as the Buyer used for the initial transaction, unless the Buyer has expressly agreed otherwise; in any event, the Buyer will not incur any fees as a result of such reimbursement.
  10. The Seller may withhold reimbursement until receipt of the goods.
  11. The Seller requests that goods be returned to the address: IMKER Logistyka Szczebrzeska 55a 22-400 Zamość immediately, and in any event no later than 7 days from the day on which the Buyer informed the Seller of the withdrawal from the sales contract. The deadline is met if the Buyer sends back the goods before the expiry of the 33-day period.
  12. The Buyer bears the direct costs of shipping for returns or exchanges of goods.
  13. The Buyer is responsible for any diminished value of the goods resulting from handling them in a way other than what is necessary to establish the nature, characteristics, and functioning of the goods. The Seller reserves the right to refuse to accept a damaged product or one that shows visible signs of use. In such a situation, the goods will be sent back to the Buyer.
  14. In the event that funds need to be reimbursed for a transaction made by the Buyer using a payment card, the Seller will make the reimbursement to the bank account assigned to that payment card.
  15. The ANSIN store offers users the exchange of a defect-free product for a product in a different size or color, or for another product available for sale in the ANSIN store.
  16. If the exchange includes a product of a lower or higher value than the exchanged product, both the Seller and the Consumer are obliged to settle the payment in accordance with the final value of the product received by the Consumer.
  17. The costs of sending products to the Store for exchange are borne directly by the Customer. The ANSIN store will cover the costs of returning the exchanged product.

    WITHDRAWAL FROM THE CONTRACT UPON PURCHASE OF PACKAGES
  18. In case of incomplete return of products purchased as part of a Package, the Seller will refund the Buyer the money for the products returned to the warehouse, reduced by the value of the product that remained in the Buyer's possession. The price of the retained product will revert to the standard price of the product, purchased outside the set. 
  19. If the Buyer decides to fully return the Package, the Seller will fully refund the costs incurred for the purchased Package. 
  20. To maintain the discount, a product can only be exchanged for the same product (in a different color or size).

 

§11

COMPLAINTS

  1. In the event of a product defect, the Buyer has the option to complain about the defective product based on the warranty regulated in the Civil Code or a guarantee, if a guarantee has been granted.
  2. By exercising the warranty, the Buyer may, on the terms and within the deadlines specified in the Civil Code:

  3. The Seller requests that complaints based on warranty be submitted to the electronic address indicated in § 3 of the Regulations.
  4. If it turns out that to resolve the complaint it is necessary to deliver the defective goods to the Seller, the Buyer is obliged to deliver these goods, in the case to the address ul. WARSZAWSKA, no. 3, apt. 5, KRAKÓW, postcode 31-155, post office KRAKÓW, country POLAND.
  5. If an additional guarantee has been granted for the goods, information about it, as well as its terms, is available in the product description in the Store.
  6. Complaints regarding the operation of the Store should be sent to the e-mail address indicated in § 3 of the Regulations.
  7. The Seller will process the complaint within 14 working days.
  8. Complaints resulting from product usage (e.g., mechanical damage, natural wear and tear) or improper care will be rejected. 

    OUT-OF-COURT METHODS OF RESOLVING COMPLAINTS AND PURSUING CLAIMS
  9. If the complaint procedure does not yield the result expected by the Consumer, the Consumer may, among other things, use:

§12

REVIEWS IN THE ONLINE STORE

  1. The Customer of the Online Store has the option to voluntarily and free of charge post reviews regarding purchases made in the Online Store. The subject of the review may also include a rating, a photo, or a review of the purchased product in the Online Store.
  2. After purchases made in the Online Store, the Seller sends an email to the Customer requesting a review and a link to an online form enabling its submission – the online form allows answering the Seller's questions regarding purchases, their evaluation, adding one's own description concerning the review, and a photo of the purchased product. If no review is submitted after receiving the first invitation, the Seller sends a renewed invitation.
  3. The review can only be posted by a Customer who has made purchases in the Seller's Online Store.
  4. Reviews posted by the Customer are published by the Seller in the Online Store and on the TrustMate.io profile.
  5. Posting a review cannot be used by the Customer for illegal activities, in particular for actions constituting unfair competition against the Seller, or actions violating personal rights, intellectual property rights, or other rights of the Seller or third parties.
  6. A review can only be posted for products actually purchased in the Seller's Online Store. It is forbidden to conclude fictitious/sham sales contracts for the purpose of posting a review. The author of the review cannot be the Seller themselves or their employees, regardless of the basis of employment.
  7. A posted review can be removed at any time by its author.

§13

PERSONAL DATA AND COOKIES

  1. Rules concerning the processing of personal data and the use of cookies can be found in the privacy policy available at https://ansin.pl/polityka-prywatnosci/
  2. The administrator of personal data provided by the Buyer while using the Store is the Seller. Detailed information on the processing of personal data by the Seller – including other purposes and legal bases for data processing, as well as data recipients – can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation of the European Parliament and of the Council (EU) – "GDPR".
  3. The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is the fulfillment of orders. The basis for processing personal data in this case is:


  4. The provision of data by the Buyer is voluntary, but at the same time necessary for the conclusion of the contract. Failure to provide data will prevent the conclusion of the contract in the Store.
  5. The Buyer's data provided in connection with purchases in the Store will be processed until:


  6. The Buyer has the right to demand:


    as well as the right to: object at any time to the processing of data for reasons related to the Buyer's particular situation – concerning personal data relating to them, based on art. 6 sec. 1 lit. f GDPR (i.e., legitimate interests pursued by the administrator).

  7. To exercise their rights, the Buyer should contact the Seller using the data from § 3 of the Regulations.
  8. If the Buyer believes that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office. 

§14

RESERVATIONS

  1. It is forbidden for the Buyer to provide illegal content.
  2. Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the duration and purpose of fulfilling the order. 
  3. Agreements concluded based on the Regulations are concluded in Polish. 
  4. In the event of a potential dispute with the Buyer, the competent court will be the court appropriate for the Seller's registered office  

§15

FINAL PROVISIONS

  1. These Regulations come into force on the date of their publication on the Store's website.
  • The Seller reserves the right to amend the Regulations. Agreements concluded before the amendment of the Regulations shall be governed by the version of the Regulations applicable on the date of conclusion of the agreement.

    • Account Regulations

    at ANSIN store • Premium Basic clothing • certified materials • locally sewn

     

    §1
    DEFINITIONS

    Consumer – a consumer in the understanding of the Civil Code provisions.
    Account – a free-of-charge function of the Store (service) regulated in the Regulations, thanks to which the Buyer can create their individual account in the Store.
    Buyer - any entity purchasing in the Store.
    Regulations – these Account regulations.
    Store – the ANSIN online store • Premium Basic clothing • certified materials • locally sewn, operated by the Seller at https://ansin.pl
    Seller – YZEE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. WARSZAWSKA, no. 3, apt. 5, KRAKÓW, postal code 31-155, KRAKÓW, POLAND, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT FOR KRAKÓW-ŚRÓDMIEŚCIE IN KRAKÓW, XI ECONOMIC DIVISION OF THE NATIONAL COURT REGISTER, under KRS no. 0000806297, NIP 6762571856, REGON no. 38448280800000, share capital PLN 500.00.


    §2
    CONTACT WITH THE SELLER

    • Email address: sklep@ansin.pl
    • Phone: +48 577 907 444
    • Seller's registered office address: ul. WARSZAWSKA, no. 3, apt. 3, KRAKÓW, postal code 31-155

    §3
    TECHNICAL REQUIREMENTS

    1. For the proper functioning of the Store, the following are required:
       

    §4
    ACCOUNT 

    1. Creating an Account is entirely voluntary and depends on the Buyer's will.
    2. The Account provides the Buyer with additional functionalities, such as: reviewing the history of orders placed by the Buyer in the Store, checking order status, or independently editing the Buyer's data.
    3. To create an Account, it is necessary to fill out the appropriate form in the Store.
    4. Upon creation of the Account, an indefinite-term agreement is concluded between the Buyer and the Seller regarding the maintenance of the Account on the terms specified in the Regulations.
    5. The Buyer may cancel the Account at any time without incurring any costs.
    6. To cancel the Account, the Buyer should send their resignation to the Seller at the email address: sklep@ansin.pl, which will result in the immediate deletion of the Account and termination of the agreement regarding Account maintenance.

    §5
    COMPLAINTS

    1. Complaints regarding the functioning of the Account should be sent to the email address sklep@ansin.pl.
    2. The Seller will process the complaint within 14 days.

      OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
    3. If the complaint procedure does not yield the desired result for the Consumer, the Consumer may use, among others, the following:

    §6 
    PERSONAL DATA

    1. The administrator of personal data provided by the Buyer when using the Account is the Seller. Detailed information regarding the processing of personal data by the Seller – including other purposes and legal bases for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation (EU) of the European Parliament and of the Council – "GDPR".
    2. The purpose of processing the Buyer's data is to maintain the Account. The basis for processing personal data in this case is the service agreement or actions taken at the Buyer's request, aimed at concluding it (Article 6(1)(b) of the GDPR), as well as the Seller's legitimate interest, consisting of processing data to establish, pursue or defend against potential claims (Article 6(1)(f) of the GDPR).
    3. Providing data by the Buyer is voluntary, but at the same time necessary for maintaining the Account. Failure to provide data means that the Seller will not be able to provide the Account maintenance service.
    4. The Buyer's data will be processed until:

    5. The Buyer has the right to demand:

    6. To exercise their rights, the Buyer should contact the Seller.
    7. If the Buyer considers that their data is being processed unlawfully, the Buyer may lodge a complaint with the President of the Personal Data Protection Office.

     §7
    RESERVATIONS 

    1. It is forbidden for the Buyer to provide content of an unlawful nature.
    2. The agreement for maintaining the Account is concluded in Polish.
    3. In the event of important reasons, as referred to in paragraph 4, the Seller has the right to amend the Regulations.
    4. Important reasons, as referred to in paragraph 3, are:


    5. The Buyer will be informed about the planned amendment to the Regulations at least 7 days before the amendment comes into force via an email sent to the address assigned to the Account.
    6. If the Buyer does not accept the planned amendment, they should inform the Seller by sending an appropriate message to the Seller's email address sklep@ansin.pl, which will result in the termination of the agreement for maintaining the Account upon the effective date of the planned amendment or earlier if the Buyer requests it.
    7. If the Buyer does not object to the planned amendment until its effective date, it is assumed that they accept it, which does not constitute any obstacle to terminating the agreement in the future.
    8. In the event of any dispute with the Buyer, the competent court will be the court appropriate for the Seller's registered office.

     

    Newsletter Regulations

     §1
    Definitions

    Consumer – a consumer within the meaning of the Civil Code. Newsletter – a free electronic service, thanks to which the Service Recipient can receive previously ordered messages from the Service Provider electronically, concerning the Store, including information about offers, promotions, and new products in the Store. Store – the ANSIN online store • Premium Basic clothing • certified materials • locally sewn, operated by the Service Provider at https://ansin.pl Service Recipient - any entity using the Newsletter service. Service Provider – YZEE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ with its registered office at ul. WARSZAWSKA, no. 3, apt. 5, KRAKÓW, postal code 31-155, KRAKÓW, POLAND, entered into the National Court Register - register of entrepreneurs by the DISTRICT COURT FOR KRAKÓW-ŚRÓDMIEŚCIE IN KRAKÓW, XI ECONOMIC DIVISION OF THE NATIONAL COURT REGISTER, under KRS no. 0000806297, NIP 6762571856, REGON no. 38448280800000, share capital PLN 500.00.

     §2
    NEWSLETTER

    1. The Service Recipient may voluntarily use the Newsletter service.
    2. To use the Newsletter service, a device with the latest version of an internet browser supporting JavaScript and cookies, with Internet access and an active email account, is required.
    3. Email messages sent as part of this service will be sent to the email address provided by the Service Recipient when subscribing to the Newsletter.
    4. To conclude an agreement and subscribe to the Newsletter service, the Service Recipient first provides their email address in the designated place in the Store, to which they wish to receive messages sent as part of the Newsletter. Upon subscribing to the Newsletter, a service agreement is concluded, and the Service Provider will begin providing it to the Service Recipient – subject to paragraph 5.
    5. For the proper provision of the Newsletter service, the Service Recipient is obliged to provide their correct email address.
    6. Messages sent as part of the Newsletter will contain information about the possibility of unsubscribing, as well as a link to unsubscribe.
    7. The Service Recipient may unsubscribe from the Newsletter, without stating a reason and incurring any costs, at any time, by using the option referred to in paragraph 6 or by sending a message to the Service Provider's email address: sklep@ansin.pl.
    8. The Service Recipient's use of the unsubscribe link from the Newsletter or sending a message with a request to unsubscribe from the Newsletter will result in the immediate termination of the agreement regarding the provision of this service.

     

     §3
    COMPLAINTS

    1. Complaint submissions regarding the Newsletter should be directed to the Service Provider at the email address: sklep@ansin.pl.
    2. The Service Provider will respond to the complaint within 14 days of receiving the complaint submission.

      OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT
    3. If the complaint procedure does not yield the desired result for the Service Recipient who is a Consumer, the Consumer may use, among others, the following:

     §4
    PERSONAL DATA

    1. The administrator of personal data provided by the Service Recipient in connection with subscribing to the Newsletter is the Service Provider. Detailed information regarding the processing of personal data by the Service Provider – including other purposes and legal bases for data processing, as well as data recipients, can be found in the Privacy Policy available in the Store – due to the principle of transparency, contained in the General Data Protection Regulation (EU) of the European Parliament and of the Council – "GDPR".
    2. The purpose of processing the Service Recipient's data is to send the Newsletter. The basis for processing personal data in this case is the service agreement or actions taken at the Service Recipient's request, aimed at concluding it (Article 6(1)(b) of the GDPR), as well as the Service Provider's legitimate interest, consisting of processing data to establish, pursue or defend against potential claims (Article 6(1)(f) of the GDPR).
    3. Providing data by the Service Recipient is voluntary, but at the same time necessary for providing the Newsletter service. Failure to provide data means that the Service Provider will not be able to provide this service.
    4. The Service Recipient's data will be processed until:

    5. The Service Recipient has the right to demand:

    6. To exercise their rights, the Service Recipient should contact the Service Provider.
    7. If the Service Recipient considers that their data is being processed unlawfully, the Service Recipient may lodge a complaint with the President of the Personal Data Protection Office.

     §5
    FINAL PROVISIONS

    1. The Service Provider reserves the right to amend these regulations only for important reasons. An important reason is understood as the necessity to amend the regulations due to the modernization of the Newsletter service or changes in legal provisions affecting the provision of the service by the Service Provider.
    2. Information about the planned amendment to the regulations will be sent to the Service Recipient's email address provided when subscribing to the Newsletter at least 7 days before the changes come into force.
    3. If the Service Recipient does not object to the planned changes until their effective date, it is assumed that they accept them.
    4. In the event of non-acceptance of the planned changes, the Service Recipient should send information about it to the Service Provider's email address: sklep@ansin.pl, which will result in the termination of the service agreement upon the effective date of the planned changes.
    5. It is forbidden for the Service Recipient to provide content of an unlawful nature.
    6. The agreement for the provision of the Newsletter service is concluded in Polish.
    7. In the case of a Service Recipient who is not a Consumer, the competent court will be the court appropriate for the Service Provider's registered office.