Good morning,

we are glad that you have found yourself in the legal documents section of our Store. This means that you are a conscious Customer who cares about their consumer rights and makes informed purchases.

We have good news in this regard: in our Store, we care not only about product quality and friendly service, but also about your rights when shopping online. Our documents comply with applicable regulations, in particular with the latest version of the Consumer Rights Act.

Please remember that if you have any questions related to our policies or products offered in our online store, you can contact us. We leave no question unanswered.

+48 577 907 444

sklep@ansin.pl

zwroty@ansin.pl

YZEE Sp. z o.o.

ul. Piłsudskiego 28/6

31-111 Kraków

The Terms and Conditions in version 3.0 apply from 15/07/2023.

1. GENERAL PROVISIONS

In the first part of the Regulations, we introduce ourselves, explain how to contact us most easily, and discuss the most important definitions you will find in this document.



1.1 The Online Store is available at: ansin.pl and its extensions.

1.2. The Online Store is operated by: YZEE Sp. z o.o. with its registered office in Kraków at ul. Piłsudskiego 28/6, 31-111 Kraków, KRS: 0000806297, NIP: 6762571856, REGON: 38448280800000, (hereinafter: Seller).

1.3. Contact with the Online Store is possible:

  1. via email address: sklep@ansin.pl;
  2. by phone: +48 577 907 444 (call center open from 8:00 to 16:00, Monday to Friday, excluding public holidays);
  3. using the correspondence address: YZEE Sp. z o.o., ul. Piłsudskiego 28/6, 31-111 Kraków.

1.4. Acceptance of the Regulations is voluntary but necessary to use selected functions of the Online Store (e.g., creating a Customer Account or making a purchase).

1.5. The Regulations are made available free of charge in the Online Store in a way that allows Users to:

  1. familiarize themselves with its content,
  2. retain its content by printing it themselves or saving it on an external medium, e.g., downloading as a PDF,
  3. familiarize themselves with its currently valid version, as well as previous ones.

1.6. DEFINITIONS. Whenever the capitalized terms listed below are used in the following part of the Regulations, they shall be understood in the meaning given below, unless the context of their use clearly indicates otherwise:

  1. PROMOTIONAL CAMPAIGN – special conditions for the sale of Products or provision of services, offered by the Seller for a specified period, which the Customer may use under the terms specified therein, such as, for example, a reduction in the Price for a Product or a Promotional Set, or a reduction/absence of Shipping costs. Details of the Promotional Campaign are regulated by the Promotional Campaign Regulations, in accordance with the information provided within the Online Store. In the event of a Promotional Campaign being in effect, the provisions of the Promotional Campaign Regulations shall take precedence over the provisions of these Regulations.
  2. CUSTOMER SERVICE OFFICE – the Online Store's Customer Service Office, which provides information regarding the activities conducted by the Online Store, including offered Products and order fulfillment.
  3. PRICE – the gross amount (including tax) expressed in Polish zlotys due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The Price does not include delivery costs, unless the terms of the Promotional Campaign currently in force in the Online Store state otherwise.
  4. CUSTOMER – (1) a natural person; or acting through an authorized person (2) a legal person; or (3) an organizational unit without legal personality, to which the law grants legal capacity; having full legal capacity. If the Customer is a natural person with limited legal capacity, they undertake to obtain legally effective consent from their statutory representative for the conclusion of the Service Agreement/Sales Agreement and to present such consent upon every request of the Seller.
  5. CONSUMER – a natural person who enters into a legal transaction with an entrepreneur not directly related to their business or professional activity, within the meaning of Art. 22(1) of the Act of April 23, 1964, Civil Code.
  6. CUSTOMER ACCOUNT – an Electronic Service; a collection of resources in the Seller's ICT system, identified by an individual name (Login) and Password provided by the Customer, allowing the Customer to use additional functionalities of the Online Store. The Customer gains access to the Account using their Login and Password. The Customer logs into their Account after registering in the Online Store. The Account allows for saving and storing information about the Customer's address details for product shipments, access to Order history, and other services provided by the Seller.
  7. CART – an Electronic Service available to every Customer who uses the Online Store, consisting of enabling them to easily place an Order for one or more Products, occasionally enter discount codes allowing for price reduction under the terms specified in separate Promotional Campaign Regulations, display a summary of the Price of individual Products and all Products collectively (including any shipping costs). The Cart also allows for establishing and modifying order details, in particular: quantity of Products, delivery address, invoice data, delivery method, payment method. As part of the Cart service, the Seller may send the Customer an email message about products remaining in the Cart or an unsuccessful/rejected payment transaction by an intermediary (transactional email). The Cart collects offers submitted by the Customer to conclude a Sales Agreement, i.e., more than one offer to conclude a Sales Agreement can be submitted within one Order.
  8. LOGIN – the Customer's username provided within the Store during the creation of a Customer Account.
  9. NEWSLETTER – an Electronic Service that allows all subscribers to receive cyclical information about the Online Store, in particular about Products, current activities, marketing campaigns, and Promotional Campaigns, to the email address provided by the User, with their express consent.
  10. PRODUCT – a movable item available in the Online Store that is the subject of a Sales Agreement between the Customer and the Seller, for payment of the Price. A Product constitutes goods within the meaning of Art. 2 point 4a of the Act of May 30, 2014, on consumer rights.
  11. ENTREPRENEUR – CONSUMER – a Customer who is a natural person entering into a contract directly related to their business activity, when the content of this contract indicates that it does not have a professional character for them, resulting in particular from the subject of their business activity, made available pursuant to the provisions of the Central Register and Information on Economic Activity.
  12. REGULATIONS – this document defining, among other things, the rules for concluding Sales Agreements and the rules for providing and using services made available by the Seller via the Online Store to Users and Customers. The Regulations define the rights and obligations of the User, including the Customer and the Seller. In terms of services provided electronically, these Regulations are the regulations referred to in Art. 8 of the Act of July 18, 2002, on the provision of electronic services.
  13. ONLINE STORE – an online sales service conducted by the Seller in Polish, available on the ansin.pl internet domain.
  14. PRODUCT PAGE – a page in the Online Store where detailed information about the Product is presented.
  15. CONTENT/CONTENTS – textual, graphic, or multimedia elements (e.g., product information, product photos, promotional videos, descriptions, comments), including works within the meaning of the copyright and related rights act, and images of natural persons, which are placed and distributed within the Online Store by the Seller, the Seller's contractors, the Customer, or another person using the Online Store, respectively.
  16. SALES AGREEMENT – a sales agreement within the meaning of the provisions of the Civil Code, concerning the sale of a Product by the Seller to the Customer for payment of the Price plus any additional fees, including shipping costs, the terms of which are specified in particular by these Regulations. The Sales Agreement is concluded between the Customer and the Seller using means of distance communication, after the Seller accepts the Order under the terms specified in these Regulations. The Sales Agreement specifies, in particular, the Product, its main features, the Price, shipping costs, and other essential terms. Each Product is the subject of a separate Sales Agreement. For objective (substantiated) reasons, the Seller may, within the functionality of the Online Store, stipulate the conclusion of only one Agreement for several Products due to the direct relationship between the Products – e.g., a Promotional Set, according to the content of the Promotional Campaign Regulations.
  17. ELECTRONIC SERVICE – the provision of services by electronic means within the meaning of the Act of July 18, 2002, on the provision of electronic services, by the Seller to the Customer via the Online Store, in accordance with the Service Agreement. To the extent that services are provided by entities cooperating with the Seller, relevant provisions regarding the rules for using these services are contained in the regulations concerning the provision of services by these entities.
  18. USER – a natural person browsing the resources of the Online Store, without the need to create a Customer Account and make a purchase.
  19. ORDER – a declaration of will by the Customer expressing a direct intention to conclude a Sales Agreement at a distance, submitted using means of distance communication, specifying the Product for which the Customer makes an offer to conclude a Sales Agreement and the Customer's data necessary for the possible conclusion and execution of the Sales Agreement. An Order for each Product will be treated as an independent offer by the Customer to conclude a Sales Agreement (technical facilitation). During a Promotional Campaign, for objective reasons, the Seller may, within the functionality of the Online Store, make the conclusion of one Sales Agreement for several Products within a Promotional Set dependent on the direct relationship between the Products. The Order may be assigned one number, and all offers will be processed in parallel. Acceptance of an Order means the conclusion of a Sales Agreement.

2. RULES FOR USING THE ONLINE STORE

In the rules for using our Store, we explain what minimum technical requirements you must meet to use its functionalities without problems.

2.1. Minimum technical requirements for the User's device to fully and correctly use the Online Store:

  1. a device with internet access;
  2. the latest version of a web browser;
  3. an active email account (email address) to create a Customer Account or make a purchase.

2.2. The Seller does not guarantee that the use of the Online Store will be free of errors and technical interruptions. The Seller reserves the right to suspend or restrict access to the Online Store at any time, without prior notification to Customers. The Seller will strive to restore the operation of the Online Store without delay. Technical interruptions should not affect the fulfillment of already placed Orders.

2.3. The Seller is not responsible for the content of other websites and portals to which the Customer may be redirected when using links placed in the Online Store (e.g., courier companies or payment operators).

3. ELECTRONIC SERVICES IN THE ONLINE STORE

In the third part, we present the electronic services available in our Store. An Electronic Service is, for example, the Cart or Newsletter. We explain how to file complaints about Electronic Services.

3.1. The Seller provides the following Electronic Services via the Online Store to Users, including Customers, which do not require payment of the Price:

  1. maintaining a Customer Account, if registered;
  2. enabling Customers to place Orders, conclude Sales Agreements, under the terms specified in these Regulations;
  3. presenting Customers with advertising content tailored to their interests;
  4. enabling Customers to use the Cart services;
  5. enabling the addition of product reviews;
  6. enabling browsing of Content placed within the Store, including marketing content;
  7. Newsletter

Customer Account

3.2. Additionally, for Customers who have created a Customer Account, the Seller provides the following services via the Online Store:

  1. maintaining the Customer's session after logging in to the Account (via the browser);
  2. storing and making available to the Customer, via the Account, the Order history;
  3. enabling the modification of Customer data within the Customer Account;

3.3. Account usage is possible after the Customer has completed the following steps:

  1. filling out the registration form by providing an email address and setting a password, expressing consent to the processing of personal data, accepting the provisions of these Regulations and the Privacy Policy;
  2. confirming the desire to create a Customer Account by activating a link in an email received at the provided email address (double check-in process);
  3. successful registration, which will be confirmed by an email from the Online Store's Customer Service Office.

3.4. The Service Agreement is concluded at the moment the Customer receives confirmation of Customer Account registration, sent by the Seller to the email address provided by the Customer. The Account is provided free of charge for an indefinite period. The Customer has the option, at any time and without giving a reason, to delete the Account (cancel the Account) by sending a relevant request to the Seller (e.g., using the communication methods described in point 1.3 of the Regulations).

Cart

3.5. Use of the Cart begins when the User adds the first Product to the Cart.

3.6. The Cart is a free service, for the period during which unpurchased Products remain in the User's Cart. Upon placing an order and its successful payment, the service provision ends.

3.7. The Customer can independently correct the entered data within the "Cart" panel by adding or removing an item from the Cart. Removing an item may automatically remove another item from the Cart due to the direct relationship between the Products. The Cart also allows for establishing and modifying order details, in particular: delivery address, invoice data, delivery method, payment method, adding discount codes.

Newsletter

3.8. The Newsletter service includes:

  • receiving by Users subscribed to it (Service Recipients), who have provided the Seller (Service Provider) with their email address, electronically, including through automated calling systems, commercial information regarding the Seller's and Seller's partners' products and services, including in particular information about their current offer, promotions, discounts, and marketing campaigns (email marketing);

3.9. Using the Newsletter service is possible after the User completes the following steps:

  1. providing at least their email address in the designated field in the Online Store or checking the appropriate checkbox to receive commercial information via the chosen communication channel;
  2. accepting the provisions of these Regulations (including additionally by clicking on the activation link sent by the Seller to the email address provided by the Service Recipient – if such functionality has been made available) and confirming familiarization with the Privacy Policy. The Service Provider may also provide other ways to accept the provisions of the Regulations.

3.10. The Newsletter service is provided for an indefinite period.

3.11. The Service Recipient has the option, at any time and without giving a reason, to unsubscribe from the Newsletter service (cancel the service), in particular by sending a request to cease providing the Newsletter Service to the contact details provided in point 1.3 of the Regulations or by clicking on the deactivation link located in the email sent to the Service Recipient as part of the Newsletter service. Unsubscribing in the manner indicated above from one of the Newsletter service channels does not automatically mean unsubscribing from the other Newsletter service channel.

3.12. The Seller may terminate the Agreement at any time with one month's notice for important reasons, understood as (closed catalog):

  1. a change in legal regulations governing the provision of electronic services by the Seller affecting the mutual rights and obligations specified in the Agreement, or a change in the interpretation of the above legal provisions as a result of court judgments, decisions, recommendations, or guidelines of relevant offices or bodies;
  2. a change in the method of service provision caused solely by technical or technological reasons (in particular, an update of the technical requirements indicated in these Regulations);
  3. a change in the scope or provision of services to which the provisions of the Regulations apply, by introducing new functionalities or services covered by the Regulations, modifying existing ones, or withdrawing them by the Service Provider.

3.13. The Service Provider sends its statement regarding the scope specified in the paragraph above to the email address or phone number provided by the Service Recipient during registration for the Newsletter service.

3.14. The Seller may terminate the Agreement with the Service Recipient with seven days' notice or refuse them further right to use the Newsletter service, as well as restrict their access to part or all of the content referred to above, for important reasons, i.e., in the event of a gross violation of these Regulations by the Service Recipient, i.e., in situations where the Service Recipient (closed catalog): uses the Newsletter in a manner inconsistent with the provisions of applicable law and infringing the rights of third parties, inconsistent with the provisions of the Regulations, and inconsistent with generally accepted customs and social norms in this regard, in particular, provides unlawful content.

 

Complaints Regarding Electronic Services

3.15. Complaints related to the provision of Electronic Services can be submitted in any form. It is recommended to use the communication methods indicated in point 1.3 of the Regulations.

3.16. A sample complaint form is available under the Regulations.

3.17. The Seller responds to the complaint without undue delay, no later than within 14 days from the date of its submission.

 

4. TERMS AND CONDITIONS FOR PLACING AN ORDER AND CONCLUDING A SALES AGREEMENT

 

This is a very important part of the Regulations, in which we explain how you can purchase our Products, i.e., place an Order, and then conclude a Sales Agreement.

 

4.1. The information presented in the Online Store constitutes only an invitation to conclude an agreement within the meaning of Article 71 of the Civil Code, addressed by the Seller to Users, including Customers, and not an offer within the meaning of the Civil Code.

4.2. The main characteristics of the service, including the subject of the service and the method of communication with the User, are specified on the Product Page or in another appropriate manner for a given Product, within the Online Store. If the Product does not have specific features, properties, or functions (e.g., it is an outlet product), the Seller will explicitly inform the User about this before the User places an Order.

4.3. As part of the development of Products or services available in the Online Store and due to their specificity, the Seller may introduce restrictions on the methods of placing Orders for specific Products. When placing several Orders simultaneously, if at least one of them is subject to the restriction mentioned above, this may affect the availability of Order placement methods for the others as well.

4.4. The conclusion of a Sales Agreement between the Customer and the Seller takes place after the Customer has placed an Order.

 

Placing Orders

 

4.5. The Seller allows the User to place an Order via the Online Store in the following sequential manner:

  1. The Customer adds the selected Product (or Products) to the Cart, then proceeds to the order form (purchase path);
  2. The User who is logged into their Customer Account confirms in the order form the accuracy of the data necessary to place the Order;
  3. A User who does not have a Customer Account must independently fill out the order form to the extent necessary to place the Order. The form requires the Customer to provide the following data: first name and last name, address (street, house/apartment number, postal code, city, country), email address, contact phone number, and data regarding the Sales Agreement: place and method of Product delivery, payment method. In the case of Customers who are not Consumers, it is also necessary to provide the company name and NIP (Tax Identification Number). In the case of Entrepreneurs - Customers, the Seller may ask for the entrepreneur's PKD (Polish Classification of Activities) numbers;
  4. In each case, providing outdated or untrue data when filling out the order form may prevent the fulfillment of the Order and the conclusion of the Sales Agreement;
  5. When filling out the Order form, select the method of payment for the Price and specify the method of Product delivery, if it is subject to shipment;
  6. The Customer sends the Order to the Seller (makes an offer). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and familiarization with the Privacy Policy are required;
  7. Depending on the chosen payment method for the Order, the Customer may be redirected to the websites of an external payment service provider to make the payment or provide data for purchase in installments or deferred payment.

4.6. In response to the Order, the Seller immediately sends an automatic message to the Customer to the email address provided for this purpose by the Customer, confirming receipt of the Order.

4.7. After verifying the Order, without undue delay, the Seller sends a message to the Customer's provided email address with:

  1. confirmation of acceptance of one or several individual offers for Products submitted as part of the Order and confirmation of the conclusion of the Sales Agreement (acceptance of the Order for the Products indicated in the message); or
  2. information about the inability to accept all offers for Products submitted as part of the Order, e.g., due to lack of payment.

4.8. The Sales Agreement is concluded at the moment of confirmation of the offer(s) from the Order, i.e., sending an email message to the Customer as referred to above, regarding the Products indicated therein.

4.9. Placing an Order means consent to receive a receipt/invoice, correcting invoice, and duplicates of these documents in electronic form, to the indicated email address. Together with the Order confirmation, the Seller sends the receipt/invoice. At the same time, the Customer declares that they will receive the aforementioned electronic invoices at the email address provided by them.

4.10. In the event of an inability to accept all or some of the offers submitted as part of the Order, the Customer Service Office (CSO) will contact the Customer to:

  1. inform the Customer about the inability to accept all offers submitted as part of the Order; or
  2. confirm the Customer's willingness to fulfill the Order in the part in which the Seller agreed to accept offers for concluding the Sales Agreement. In such a case, the Customer may cancel the entire Order (for all offers), which does not affect their right to withdraw from the contract. Cancellation of the Order by the Customer releases the Seller from the obligation to further fulfill it. In the event of Order cancellation, the following point applies accordingly.

4.11. In the event of an inability to accept the offer(s) submitted as part of the Order, the Sales Agreement for the Products indicated by the CSO is not concluded, and the Seller immediately, no later than within 14 days, refunds the payments made by the Customer, to the extent that the Sales Agreement was not concluded.

4.12. Independently, the Seller may inform the Customer about the Order status, in particular by sending messages to the email address provided by the Customer, SMS, or by contacting by phone.

4.13. The Seller strives to ensure the availability of all Products and the fulfillment of the Sales Agreement. In the event of an inability to perform the service in extraordinary or unforeseen situations, and in other situations specified by law, relevant provisions of the Civil Code may apply, including Articles 493-495 of the Civil Code, particularly regarding the obligation to immediately refund the service to the Consumer.

4.14. The total value of the Order includes the Price, shipping costs, and any other costs of optional paid services chosen by the Customer. The Seller may, for a selected period, specify a minimum Order value threshold for which Product shipping is free. The Customer is informed about the total price including taxes of the Product, as well as delivery costs and other costs, and if the amount of these fees cannot be determined - about the obligation to pay them, before placing the Order and before concluding the Sales Agreement.

4.15. Promotional campaigns in the Online Store do not combine, unless the provisions of the Promotion explicitly state otherwise.

 

5. METHODS AND TERMS OF PAYMENT FOR THE PRODUCT

 

We are flexible - our Store offers various payment methods. Check how you can pay for your Order.

 

5.1. The Seller provides the Customer with various payment methods for the Order through trusted payment intermediaries:

  1. electronic payments (e.g., Blue Media, BLIK, PayPal);
  2. payment by credit card;
  3. deferred payments (PayPo);
  4. deferred payments (KLARNA);
  5. cash on delivery.

5.2. Possible current payment methods are specified in the Online Store and presented before the Customer places an Order and before the Sales Agreement is concluded. Available payment methods may depend on the delivery method chosen by the Customer or the characteristics of the Product. Available payment methods may change when several Orders are placed simultaneously, especially due to the Products covered by them.

5.3. In the event that the Seller does not receive payment from the Customer, the CSO may contact the Customer to remind them about the payment and abandoned cart, including by sending an email message (transactional email). Failure to make payment within 2 days of placing the Order, and then within an additional 2-day period, will result in the non-acceptance of the offer submitted by the Customer as part of the Order. The Customer may also cancel the Order without incurring consequences until receiving a message about the Order being sent, by contacting the Seller via the CSO, which does not affect their right to withdraw from the contract.

 

6. COST, METHODS, AND TERM OF PRODUCT DELIVERY

 

Product delivery is a very important part of Order fulfillment. We strive to deliver the product to you as quickly as possible.

 

6.1. Product delivery takes place via an external company – a postal operator (e.g., a courier company, or a company providing collection at a pick-up point), chosen by the Customer during the ordering process.

6.2. Product delivery to the Customer is paid, unless the Customer has placed an Order with free delivery, after meeting the criteria for free delivery or during a Promotional Campaign for free delivery. The currently available Product delivery costs are indicated to the Customer before placing the Order and concluding the Sales Agreement.

6.3. Available delivery methods may depend on the payment method chosen by the Customer or the Product's characteristics. Available delivery methods may change when several Orders are placed simultaneously, especially due to the Products covered by them.

6.4. We usually deliver within 24 hours from the Order confirmation date. The total delivery time for the ordered Product consists of:

  1. time for the Seller to prepare the order for shipment (up to 3 business days from the Order confirmation date by the Seller). If several Products are ordered, the Order will be handed over for delivery after the Product with the longest preparation time is ready;
  2. and the delivery time of the Product by the selected courier company or other postal operator. The shipping time by the courier company or postal operator is indicated at the ordering stage and depends on the type of Product ordered and the terms of the specific courier company or other postal operator.

6.5. In extraordinary situations, the delivery time may be extended, about which the Seller will inform Customers (e.g., sales periods, holiday periods, unforeseen circumstances such as a pandemic outbreak).

6.6. In the event of an extended period for order preparation or Product delivery time, the Seller reserves the right to contact the Customer to inform them about the reason for the delays and the new, planned delivery date.

6.7. The order shipping time may be extended for Products that require personalization per Customer's request. The Customer will be informed about the shipping date on the Product Card or during the ordering process.

6.8. When collecting the parcel with the Product from the courier or postal operator, the Customer should, if possible, verify with the carrier that the Product has been delivered intact, without defects. In case of damage to the Product by the carrier, a damage report should be drawn up and the Seller should be informed about it.

6.9. Courier companies, postal operators, and companies operating Pick-up Points have their own regulations regarding the method of providing delivery services (including any complaints regarding delivery, time and method of reporting any damage to the shipment, and other relevant issues) - detailed information in this regard can be found on the websites of the delivery companies. Please familiarize yourself with these conditions before choosing a delivery method.

 

7. Reviews posted in the online store

 

Our Store, like many other e-commerce entities, collects product reviews. We strive to make this process as transparent as possible. We care about reliable reviews. Therefore, in this part of the Regulations, we explain the rules applicable in our Store for posting reviews and comments.

 

7.1. All customer reviews of purchased Products in the Online Store are verified. The Online Store obtains reviews only from individuals who have actually made a purchase.

7.2. After receiving the ordered Products, the Customer may be asked to voluntarily add a review about the purchased Product.

7.3. The Customer can add a Product review:

  1. using a dedicated link to provide a Review (sent by the Seller or an external company acting on behalf of the Seller).

7.4. By filling out the review form, the Customer agrees to the publication of the subjective content contained therein about the purchased Product and the disclosure of personal data to the extent necessary to post the review. Depending on the review submission mechanism adopted, the Customer may be asked to leave a comment, a star rating (e.g., from 1 to 5), or indicate a satisfaction or dissatisfaction scale with the Product.

7.5. Reviews posted in the Online Store are not sponsored in any way, and their content does not affect the terms of future agreements concluded with the Seller.

7.6. The Online Store posts all reviews, both positive and negative, provided their content does not violate the provisions of the Regulations or applicable law.

7.7. Reviews posted in the Online Store are verified to ensure they are made by Customers who have actually purchased the Product. The aforementioned verification is carried out by comparing the data of Customers who purchased the reviewed products with the data of the people posting the review:

  1. For Customers who receive an email requesting a review, we guarantee that such an email is only sent to individuals who have made a purchase and received the Product.

 

8. PRODUCT COMPLAINT

 

We pay great attention to the careful execution of our products. However, if you have any reservations about the purchased goods - check how easy it is to file a complaint with us.

 

8.1. The Customer, being a Consumer and an Entrepreneur - Consumer, is entitled to file a complaint regarding the purchased Product.

8.2. The Seller is responsible for the conformity of the performance with the agreement, in particular, they are obliged to deliver the Product to the Customer without defects and in accordance with the concluded Sales Agreement. The Seller is not responsible for the lack of conformity of the Product with the Agreement to the extent specified in Article 43b section 2 or 3 of the Consumer Rights Act, if the Consumer was explicitly informed that a specific feature of the Product deviates from the requirements of conformity with the Agreement and, at the latest at the time of concluding the Sales Agreement, explicitly and separately accepted its features.

8.3. The Seller is responsible for the lack of conformity of the Product with the Agreement existing at the time of its delivery to the Consumer and revealed within 2 years from that moment, unless the Product's shelf life is longer.

8.4. A complaint may be filed by the Customer in any form. We encourage you to file a complaint using the communication methods available in point 1.3 of the Regulations.

8.5. In the event of a lack of conformity of the Product with the Agreement, the Customer, being a Consumer and an Entrepreneur-Consumer, is entitled to the rights specified in Chapter 5A of the Consumer Rights Act (hereinafter: lack of conformity of goods with the agreement).

8.6. In the event of a lack of conformity of the goods with the agreement, the Consumer may demand:

  1. its repair
  2. or replacement.

The Seller may replace the goods when the Consumer demands repair, or the Seller may repair the goods when the Consumer demands replacement, if bringing the goods into conformity with the agreement in the manner chosen by the Consumer:

  1. is impossible
  2. or would require excessive costs for the Seller.

If repair and replacement are impossible or would require excessive costs for the Seller, they may refuse to bring the goods into conformity with the agreement.

The Seller will repair or replace the goods at their own expense within a reasonable time from the moment the Seller was informed by the Consumer about the non-conformity of the goods with the agreement. The Consumer is obliged to make the goods subject to repair or replacement available to the Seller. The Seller collects the goods at their own expense.

8.7. The Consumer also has the right to submit a statement of price reduction or withdrawal from the Sales Agreement when:

  1. The Seller refuses to bring the goods into conformity with the agreement;
  2. The Seller fails to bring the goods into conformity with the agreement;
  3. the lack of conformity of the goods with the agreement persists, even though the Seller attempted to bring the goods into conformity with the agreement;
  4. the lack of conformity of the goods with the agreement is significant enough to justify a price reduction or withdrawal from the agreement without prior demand for repair or replacement of the goods;
  5. the Seller's statement or circumstances clearly indicate that they will not bring the goods into conformity with the agreement within a reasonable time or without undue inconvenience to the Consumer.

8.8. If the Consumer submits a statement of price reduction, the amounts due as a result of exercising this right will be refunded to the Customer no later than within 14 days from the date the Seller receives the Customer's statement of price reduction. The refund will be made using the same payment method the Customer used when paying for the goods, unless the Customer explicitly agrees to a different refund method.

8.9. If the Consumer exercises the right to withdraw from the contract in the situations referred to in Article 43e section 1 of the Consumer Rights Act, the Customer will return the goods to the seller without undue delay. All costs associated with returning the goods in the circumstances indicated in the preceding sentence shall be borne by the Seller. The Seller will refund the purchase price within 14 days from the date of receiving the goods or proof of their dispatch.

8.10. The Seller is liable for the lack of conformity of the goods with the agreement existing at the time of their delivery and revealed within 2 years from that moment. The Customer's claims due to non-conformity of the goods with the agreement become time-barred after 6 years from the date the non-conformity of the goods with the agreement was revealed. The end of the limitation period falls on the last day of the calendar year.

8.11. It is recommended that the Customer provides in the complaint description:

  1. information and circumstances concerning the subject of the complaint, in particular the type and date of the defect; (2) demands for the Product to be brought into conformity with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the complainant (first name and surname, correspondence address, telephone number, e-mail address) – this will facilitate and speed up the processing of the complaint by the Seller. The requirements given in the preceding sentence are only a recommendation and do not affect the effectiveness of complaints filed without the recommended description of the complaint.

8.12. The Seller will respond to the Customer's complaint without undue delay, no later than within 14 days from the date of its receipt. Otherwise, the complaint is considered to have been accepted by the Seller.

 

9. Cooperation with the "Las na zawsze" Foundation

 

Since we are committed to responsible business practices, we not only strive to use ecological materials. Below, we have described the principles of our cooperation with the "Las na Zawsze" Foundation.  

 

9.1. We cooperate with the "Las Na Zawsze" Foundation, ul. Daimlera 1, 02-460 Warszawa, KRS: 0000804844, NIP: 5213877161 (hereinafter the Foundation), which is involved in, among other things, planting forests and protecting existing ones.

9.2. As part of our cooperation with the Foundation, we donate ½% of the gross revenue generated through the Website to it.

9.3. The Foundation uses the funds provided by the Seller to carry out its statutory activities, including planting new forests and protecting existing ones.

9.4. More information about our cooperation with the Foundation can be found here: https://ansin.pl/las-na-zawsze-ansin.

9.5. A detailed description of the Foundation's operations can be found here: https://lasnazawsze.org.pl/.

 

10. OUT-OF-COURT METHODS OF COMPLAINT RESOLUTION AND CLAIM PURSUIT AND RULES OF ACCESS TO THESE PROCEDURES

 

We believe that in case of disagreements with a Customer, it is worthwhile to communicate and strive for mutual understanding through amicable means. See how we can resolve a dispute.

 

10.1. The use of out-of-court methods of complaint resolution and claim pursuit is voluntary. The following provisions are for informational purposes only and do not constitute an obligation for the Seller to use out-of-court dispute resolution methods. The Seller's declaration of consent or refusal to participate in the proceedings for out-of-court consumer dispute resolution is made by the Seller on paper or another durable medium if, following a complaint filed by the Consumer, the dispute has not been resolved.

10.2. The rules for conducting proceedings for out-of-court consumer dispute resolution and the obligations of entrepreneurs in this regard are separately defined in legal provisions (including, in particular, the Act of September 23, 2016, on out-of-court consumer dispute resolution) or in regulations applied by relevant entities competent in the field of consumer dispute resolution. Detailed information on the possibility for a Customer who is a Consumer to use out-of-court methods of complaint resolution and claim pursuit and the rules of access to these procedures may be available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection, in particular also at the following internet address of the Office of Competition and Consumer Protection https://www.uokik.gov.pl/pozasadowe_rozwiazywanie_sporow_konsumenckich.php. The President of the Office of Competition and Consumer Protection maintains a public register of entities authorized to conduct proceedings for out-of-court consumer dispute resolution.

10.3. A Customer who is a Consumer has the following exemplary possibilities of using out-of-court methods of complaint resolution and claim pursuit:

  1. The Customer is entitled to approach a permanent amicable consumer court, referred to in Article 37 of the Act of December 15, 2000, on Trade Inspection, with a request to resolve a dispute arising from a concluded Sales Agreement.
  2. The Customer may obtain free assistance in resolving a dispute between the Customer and the Seller, also by using the free assistance of a district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g., Federation of Consumers, Association of Polish Consumers).
  3. At http://ec.europa.eu/consumers/odr, the European Commission provides a platform for online consumer dispute resolution. The Seller does not currently participate in this voluntary alternative dispute resolution procedure.

 

11. RIGHT OF WITHDRAWAL FROM THE CONTRACT (RETURNS)

 

We know that sometimes consumers want to exercise their statutory right of return. We fully understand this. Check how quickly and easily you can withdraw from a distance contract with us.

 

11.1. A Customer who is a Consumer and has concluded a distance contract or an off-premises contract may withdraw from it without stating a reason and without incurring any costs, other than those provided for by law, within 14 days from the date of taking possession of the purchased Product. The regulations of this point of the Terms and Conditions also apply to a Business Customer – Consumer who declares that they exercise the right of withdrawal from the contract based on the Act of May 30, 2014, on consumer rights, as they concluded a contract directly related to their business activity, and the contract itself does not have a professional character for them.

11.2. To meet the deadline, it is sufficient for the Consumer or Business Customer – Consumer to submit a declaration to the Seller before its expiry. The Consumer or Business Customer - Consumer may submit any unambiguous declaration in which they inform about their withdrawal from the Sales Agreement.

11.3. A declaration of withdrawal from the Sales Agreement may be submitted using the withdrawal form, the template of which is located below the content of the Terms and Conditions. The declaration of withdrawal from the Agreement may be submitted in any form to the data specified in point 1.3 of the Terms and Conditions or via the dedicated e-mail address: zwroty@ansin.pl, however, using the form will help us process your case faster.

11.4. The Consumer and the Business Customer – Consumer shall bear the cost of returning the Product themselves (cost of return shipping from the Consumer to the Seller).

11.5. The period for withdrawal from the Sales Agreement begins on the day the products are taken into possession by the Consumer, Business Customer - Consumer, or a third party indicated by them other than the carrier (proxy), and in the case of a Sales Agreement covering multiple products delivered separately, in batches or parts – from taking possession of the last product, batch, or part.

11.6. The Consumer and Business Customer - Consumer are obliged to return the product to the Seller immediately, no later than within 14 days from the day they withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the product back before its expiry. The Consumer may return the product to the address: IMKER Logistyka, ul. Szczebrzeska 55a, 22-400 Zamość.

11.7. The Consumer and Business Customer - Consumer should secure the returned product in such a way that it is not damaged during transport.

11.8. In the event of effective withdrawal from a distance contract, the contract is considered null and void.

11.9. The Seller is obliged to immediately, no later than within 14 days from the day of receiving the Consumer's or Business Customer – Consumer's declaration of withdrawal from the contract, return all payments made by them, including the costs of product delivery (with the exception of additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Online Store). The Seller may withhold the refund until the returned goods are received or confirmation of parcel dispatch is sent, whichever occurs first.

11.10. If the Consumer or Business Customer - Consumer exercises the Statutory right of withdrawal, the Seller will refund the payment using the same payment method as the Consumer used, unless they have expressly agreed to a different refund method that does not involve any costs for them.

11.11. If the Consumer or Business Customer - Consumer exercises the statutory right of withdrawal, the Consumer or Business Customer - Consumer is liable for any diminished value of the product resulting from using it in a manner exceeding what is necessary to establish the nature, characteristics, and functioning of the product, or due to improper care of the product, or improper packaging of the product when returning it to the Seller. The liability of the Consumer or Business Customer – Consumer may include, in particular, the inability to sell the product as a full-value product, the costs of re-tagging and re-securing the product, as well as the costs of restoring the Product to a condition allowing its reintroduction to sale within the Online Store, including the costs of product examination by a specialist and the costs of remedying defects found as a result of such examination (to the extent that these defects result from the Consumer's use of the product in a manner exceeding what is necessary to establish its nature, characteristics, and functioning).

11.12. The statutory right of withdrawal does not apply to the Consumer and Business Customer – Consumer in the following circumstances:

  1. in case of exceeding the 14-day period to inform the Seller about the intention to withdraw from the sales agreement;
  2. in situations referred to in Article 38 of the Consumer Rights Act.

 

12. INTELLECTUAL PROPERTY RIGHTS

 

In this section, we indicate which intellectual property rights we protect on our website and which rules you must observe.

 

12.1. All rights to the Online Store, and in particular proprietary copyrights, intellectual property rights to its name, internet domain, as well as to forms, legal documents, logotypes, trademarks, text, graphics, photos, and other content posted by the Seller belong to the Seller, and their use may only take place in a manner consistent with the Regulations.

12.2. It is forbidden to copy, reproduce, modify, multiply, or disseminate any part of the Online Store, Service, or its elements without the prior written consent of the Seller, except in cases expressly permitted by applicable law and these Regulations. The Seller may take steps, including through legal proceedings, to protect its own interests and those of the Online Store's Customers.

12.3. Rights to use, copy, and disseminate data available on the website are subject to the provisions of the Copyright and Related Rights Act.

12.4. Commercial use of the Online Store's data may take place after prior notification to the Seller and obtaining written consent from them.

 

13. PERSONAL DATA PROTECTION

 

Check how we care for your personal data.

 

1.1. The rules for personal data protection are set out in the document "Privacy Policy".

1.2. The rules for using cookies on the Website are set out in the "Cookie Policy" document.

 

14. PROVISIONS REGARDING CUSTOMERS WHO ARE NOT CONSUMERS

 

If you are shopping in our store and are not a consumer, this part of the regulations is addressed to you.

 

14.1. This point of the Terms and Conditions and the provisions contained herein apply only to Customers who are not Consumers or Business Customers – Consumers.

14.2. At the moment the Seller hands over the Product to the carrier, the benefits and burdens associated with the Product, as well as the risk of accidental loss or damage to the Product, pass to the Customer who is not a Consumer. In such a case, the Seller is not liable for any loss, shortage, or damage to the Product arising from its acceptance for carriage until its delivery to the Customer, or for any delay in the carriage of the shipment.

14.3. In accordance with Article 558 § 1 of the Civil Code, the Seller's liability under warranty for the Product to a Customer who is not a Consumer is excluded.

14.4. Neither the Seller nor its employees, authorized representatives, and proxies shall be liable to the Customer, its subcontractors, employees, authorized representatives, and/or proxies for any damages, including loss of profits, unless the damage was caused by them intentionally.

14.5. In each case of determining the liability of the Seller, its employees, authorized representatives and/or proxies, such liability towards a Customer who is not a Consumer, regardless of its legal basis, is limited – both for a single claim and for all claims in total – to the amount of the paid Price and delivery costs under the last Sales Agreement and covers only actually incurred damage.

14.6. Any disputes arising between the Seller and a Customer who is not a Consumer shall be submitted to the court competent for the Seller's registered office.

14.7. With regard to Customers who are not Consumers, the Seller may amend the Regulations at any time based on generally applicable legal provisions.

 

15. FINAL PROVISIONS

 

15.1. The Regulations version 3.0 entered into force on July 15, 2023.

15.2. The Regulations are available in Polish.

15.3. In matters not regulated by these Regulations, the provisions of generally applicable law shall apply.

15.4. Unless mandatory provisions of law provide otherwise, Polish law shall be the governing law for the resolution of all disputes arising under these Regulations.

15.5. In the event that the mandatory regulations of the law of the Customer's country of habitual residence provide more favorable conditions for them than the provisions of Polish law and the provisions of these Regulations, the provisions of the law of the Customer's country of habitual residence shall apply.

15.6. The content of these Regulations may change. The Online Store will inform about any changes by posting information on the Online Store's website, and in the case of Users subscribed to the Newsletter or having an active Customer Account – in the form of an e-mail message.


Previous versions of the Regulations:

Regulations 1.0 valid until February 17, 2023

Regulations 2.0 valid until July 15, 2023

 

Link to forms:

Complaint form

Withdrawal from contract form